Cygnett Inn Imperial

I had an overall good experience at Cygnet Inn, Tezpur, particularly considering the price.The hotel is located on a busy/main road, which makes it convenient to find local transport such as autos. The reception area and overall ambience are pleasant. The rooms are spacious, clean, and well maintained, and the washrooms are also clean. The bedding was comfortable, clean, and soft. The breakfast was the main area where I felt the hotel could improve. While the breakfast included options such as dosa, an omelette/egg station, and other items, the variety was somewhat limited. More importantly, once items in the buffet dishes were finished, there did not seem to be anyone actively monitoring them or ensuring that they were replenished promptly. The breakfast service could certainly be more attentive and efficient.I also found one experience regarding the cappuccino a little odd. On one morning, cappuccino was served as part of breakfast, but when I requested it on next day, I was told that it was chargeable and that it had been served to me the previous day by mistake. This was somewhat unexpected, as I would generally expect coffee options to be included with a buffet breakfast.We also had dinner at the hotel one evening, which unfortunately was not a good experience. The main dishes arrived first, but the rotis took a very long time to arrive. By the time the rotis were served, the dishes had become cold, making the meal unnecessarily delayed and disappointing.On the positive side, check-in and check-out were smooth and hassle-free, with no issues whatsoever.Overall, for the price, I found the hotel to be quite good, with clean and comfortable rooms, a pleasant ambience, and convenient location. The main areas that need improvement are the breakfast variety, buffet replenishment, and overall food service.

ixigoer •

Business • India • Sep 2026

Service was good

Just average. Besides the location, there’s nothing particularly impressive about this hotel. It lacks a luxurious feel and seems like a typical hotel with a slight upgrade. Perhaps our impression is influenced by our usual stays at places like Taj, ITC, Radisson, etc. when in India. One recommendation would be that for a 3-star hotel, all indoor areas such as elevators, stairways, and hallways should have air conditioning. Even in September, the inside felt much hotter than outside because only the rooms had AC.

Dear Management, I am writing to formally complain about my recent stay at Cygnett Hotel, Tezpur. During my visit, I had a negative experience with a staff member named Ms. Chandrama (if I recall correctly). Her behavior was unhelpful and quite rude, which is unexpected from a well-regarded hotel like Cygnett. Her response to my request lacked support, and her overall attitude made me feel uncomfortable throughout my stay. I have always held Cygnett Hotels in high regard, and I believe this conduct does not align with your usual hospitality standards. I kindly ask you to address this issue and provide appropriate guest service training to this staff member. I hope you will consider this feedback to enhance guest experiences in the future. Thank you. Sincerely, Rakibul Ahmed, Guest at Cygnett Hotel, Tezpur

Pleasant