DoubleTree by Hilton Bengaluru Airport

For the kind of hotel services are poor

ixigoer •

Family • India • Aug 2026

I booked DoubleTree by Hilton Bengaluru through Agoda for 12–13 July for 12,980. Since I was arriving on a late-night flight, I informed the hotel in advance that I would be checking in around 12:30 AM and requested that everything be prepared before my arrival. The booking was clearly for two adults.While the property itself is beautiful, with spacious rooms and an excellent view, the overall guest experience was extremely disappointing.At check-in, there was confusion regarding my prepaid Agoda booking, and I was told that my payment had not been received. I had to show my Agoda payment confirmation before the issue was resolved.Despite the reservation being for two adults, the room had been prepared for only one guest. Only one set of amenities such as a toothbrush, slippers and bathrobe was provided.No one assisted us with our luggage, and no information was provided during check-in about the breakfast timings or the breakfast venue. Because of this, we completely missed breakfast. When I raised the issue, I was simply told that breakfast had already closed, and no alternative solution was offered, even though the hotel had failed to inform us in the first place.We also ordered room service. While the food was satisfactory, both the cold coffee and hot chocolate were extremely watery and had to be replaced.The room service bill was 2,124. I initially paid 2,200 in cash, but the staff member walked away without returning the balance or asking whether I intended to leave a tip. After I requested my change, 100 was returned, and I paid the remaining 24 separately at checkout to settle the bill exactly.The television had a technical issue, but I appreciate that it was resolved quickly.What disappointed me the most was the lack of service recovery. I raised all of these concerns during my stay and was repeatedly told that someone would call me back with a resolution. Despite waiting and following up myself, no meaningful action was taken.During checkout, the manager explained that the hotel was still relatively new. However, these were not issues related to the age of the property—they were basic hospitality expectations. I was offered a small gift as a goodwill gesture, but I politely declined because I was looking for a proper resolution rather than a complimentary item.Although my stay lasted only from around 1:00 AM until 12:00 PM, I encountered multiple avoidable service failures. For a hotel under the Hilton brand, I expected much better.The hotel building and rooms deserve appreciation, but hospitality is what guests ultimately remember. Unfortunately, based on my experience, I cannot recommend this property and would not choose to stay here again.

ixigoer •

Couple • India • Jul 2026

The location is quite convenient, takes around 20 minutes to reach from the airport. The breakfast spread was satisfying, and the staff were exceptenally helpful and friendly. Facilities met expectations well, contributing to a comfortable sleep.

ixigoer •

Group • India • Jul 2026

This was one of the most disappointing hotel experiences I’ve had, and frankly, this property does not deserve the Hilton branding.The bed quality was terrible — it felt like a cheap, low-grade mattress you’d expect from a budget market, not a premium international hotel. It was uncomfortable, unsupportive, and made it impossible to sleep properly. For a hotel at this price point, sleep quality should be the absolute minimum standard.The bedsheets were stained, which is unacceptable for any hotel, let alone one carrying the Hilton name. It immediately gave the impression of poor housekeeping and low hygiene standards.The pillows were even worse — low-quality, flat, and uncomfortable. Combined with the mattress, the entire sleeping experience was miserable.The bathroom and shower fittings felt cheap, poorly finished, and lacked the premium feel expected from a 5-star property. There was no sense of refinement or quality anywhere in the room.The food was horrendous. Almost everything lacked taste, felt poorly prepared, and was nowhere near the standard expected from a hotel of this category. It was genuinely pathetic.Overall, the entire property felt more like a slightly upgraded budget hotel rather than a luxury Hilton. I’ve stayed in better premium budget hotels with better bedding, cleaner rooms, and much better food.For this price, I would much rather stay at a Marriott or another reputable 5-star chain. This stay was a complete letdown.Unless Hilton India seriously improves its quality control and guest experience standards, I will never stay at this property again.Strongly not recommended.

ixigoer •

Couple • India • Jun 2026

Excellent facilities and customer service. The only area for improvement would be the food at the dining facility. The menu featured a variety of international cuisines, but we tried the Indian dishes and were not particularly impressed. Hopefully, it was just an off day, as everything else about our stay was excellent.

ixigoer •

Family • United States • Jun 2026