Courtyard by Marriott Bengaluru Hebbal

The food was tasty and Raushan provided friendly service.

We recently held a team lunch at Courtyard by Marriott, and the whole experience was truly outstanding from beginning to end! The event was effortlessly organized thanks to the smooth coordination by the team. Special thanks to Hari and Arghajit—their attentive, friendly, and proactive care made sure our group was very well taken care of all afternoon. The entire staff, including Chief Chef Deepika and Kashyap, were alert and courteous throughout. The food was absolutely perfect! Each dish was delicious, beautifully plated, and full of flavor. Kudos to the Chief Chef and kitchen team for preparing such an amazing meal that everyone loved. Many thanks to all the staff for your warm smiles, flawless service, and excellent hospitality. You made our team lunch unforgettable, and we will definitely return for future corporate events! Keep up the great work🤘🏻

Pleasant

Sadly, this was the worst experience I've had at any Marriott hotel. As a Marriott Bonvoy Platinum member, I expect a certain standard of service, responsiveness, and guest care, but every interaction during this stay fell short. I reached out to the front desk about a Wi-Fi issue and asked for a technician, but instead of addressing the problem, they kept explaining how to log in. No technician came, no one called back, and after waiting nearly 40 minutes with no follow-up, I had to rely on my mobile hotspot and work until 1:30 a.m. on an unstable connection. Room service was just as poor; a salad I ordered around 10:15 p.m. took almost an hour to arrive without any updates. The next morning, despite coordinating with Guest Relations beforehand about a takeaway breakfast and my dietary needs, the breakfast wasn't prepared. I had to follow up multiple times, got only generic replies, and never received the callback I asked for, which delayed my work departure. The main problem wasn’t just the errors but the total lack of accountability, communication, and follow-through. No one proactively updated me, took responsibility, or acted urgently to fix the issues. Having stayed at many Marriott hotels worldwide, this was by far the most disappointing experience, and I can't recall a single positive service moment from this stay. I hope management reviews their service standards and guest communication, as this has seriously affected my confidence in returning.

A bit pricey but definitely worth it. The rooftop infinity pool is amazing. Breakfast buffet was bustling yet peaceful during the evening sunset. Had a fantastic pre-honeymoon stay with my fiancé.