Hotel brij Residency Latur

Excellent cuisine and wonderful atmosphere

nice

I had a very disappointing visit to Brij. As a frequent customer who has been there many times and often spends ₹1,000 or more, I did not expect to be treated like this. We ordered tea and were enjoying our conversation. Just as I was about to order another dish, the waiter brought the bill after about 15 minutes without us requesting it. When I asked why, he said they were waiting for other customers. However, there were no customers waiting, and 1–2 tables were already empty, so there was no reason to hurry us. Bringing the bill without checking if we wanted to order more made us feel like we were being pushed to leave. We had planned to order more, but due to this treatment, we chose to leave instead. This is not how customers, especially regulars, should be treated. Hospitality should make guests feel welcome, not rushed. I am very disappointed with the service.

The stay was pleasant and the room was clean. However, on the day of checkout, I asked if I could use a room for one hour before my night travel, and the reception staff initially agreed. But when the time came, they refused to let me even use the washroom in the room. The shared washroom near reception was very dirty, so I had to wait at the reception for an hour without any assistance or service.

I have been to your bakery multiple times and sadly, I've found that many dishes served were not fresh. Given that I spent almost ₹2,000 on snacks, the quality and overall experience fell short of what I expected. This is the third time I've faced this problem, which is quite upsetting and makes me feel my money wasn't well used. As a doctor and a frequent visitor, I strongly suggest focusing more on food freshness and quality control. Keeping food consistently fresh is crucial for customer satisfaction and your business's reputation. If these problems persist, you might lose loyal customers. I hope you take this feedback constructively and make the needed changes.