Hotel Golden Palace Rivera Restaurant & Cafe With Swimming Pool Front Of Puri Sea Beach

The room maintenance needs to be better 🙂

My experience at this hotel was extremely disappointing and honestly quite disturbing. I booked the hotel through ***, but upon arrival, the staff told me that my booking had been cancelled and asked me to contact *** customer care. When I asked them to show me proof of the cancellation, they were unable to provide any evidence. After a long argument, they finally agreed to give us a room, as I had originally booked a Mini Suite.The worst part of my stay was the condition of the lift and the way the staff handled the situation. The lift was in terrible condition, and on one occasion, while coming down from the 3rd floor, I got stuck inside the lift. I was trapped for more than 30 minutes before they were able to get me out. Being stuck inside a lift was extremely frightening and disturbing for me, especially because I felt very claustrophobic during the incident.What made the experience even worse was the poor response and attitude of the staff. From the issue with the booking to the lift incident, the overall behaviour and service were extremely disappointing.This was one of the worst hotel experiences I have had. I would strongly recommend the management take these issues seriously, particularly the safety and maintenance of the lift and the behaviour of the staff.

Family • India • Aug 2026

"We stayed here as a group and had a wonderful time. The Quadruple room was spacious, very clean, and the side sea view from the window was beautiful. The location is excellent—close to everything we needed. Staff were friendly and check-in was smooth. Highly recommend for families or groups!"

Group • India • Aug 2026

Extremely Disappointing and Unacceptable ExperienceI am extremely disappointed and deeply dissatisfied with the service and behaviour of the hotel staff. This was one of the worst experiences I have ever had at a hotel.I booked the room for ***, but the hotel provided us with a room that, according to the staff themselves, is priced at only ***. When we asked for the payment receipt and clarification regarding the room and charges, instead of addressing our concern professionally, the staff behaved extremely rudely and irresponsibly.The staff clearly told us: “Your booking is through a third party. We are not responsible for providing any service. If you want to leave the hotel, you can leave.”Such behaviour towards a paying customer is completely unacceptable, disrespectful and highly unprofessional. If the hotel is charging ***, then it is the hotel's responsibility to provide the room and services corresponding to the amount paid and to explain any difference transparently.We felt completely cheated, humiliated and helpless due to the attitude of the hotel staff. Instead of resolving a genuine customer concern, they simply refused to take responsibility and asked us to leave.I strongly condemn this kind of customer service. I would absolutely NOT recommend this hotel to anyone. Think twice before booking this property.Extremely poor service. Extremely rude staff. Extremely disappointing experience.

Family • India • Aug 2026

Great spot