There was complete chaos from your end. When I reached to check in, the reception guy had absolutely no damn clue!! I had 2 exams that day, and my sole purpose for booking a room was to have a a peaceful place nearby my exam centre, save commute time (I live 45 mins away from the location of the piece of garbage you offered me as hotel) to rest in between the exams and study. But thanks to your utter careless backend + hotel management, I had a disastrously horrible experience.
First, the hotel's main entrance has 3-4 feet wide open, blocked nallahs(public drains) on either side smelling like shit. Then the reception guy had absolutely no clue about my booking. I showed him my earlier booking pdf, my changed location mail, all sent from your number and email, still he kept on repeating the same thing over n over again that I paid for another hotel, he hasn't received anything on his portal, despite me telling him again and again and again that it's an issue with your backend, I paid for a booking, and the platform adjusted me here. That insolent idiot ruined my fresh morning mindset for such an important UPSC exam for about 30 minutes, after which some sense prevailed, and he gave us a temporary room to use for time being. The washroom was a disaster, AC just did not cool, and the idiotic management tried to trick us repeatedly saying "it takes 30 minutes to cool". How the hell would hot air cool a room even in 10 hrs?? Plus there was not even a remote for AC.
Anyhow, we left, and seeing the nonsense prevailing, my father dint even come back to the room after dropping me, he stayed there only at the exam centre.
After paper I came back, and again the nonsensical charade started. The moron at reception, same one from morning told me that I need to change room as they had to give our temporary room to someone else. Plus again he wasted 15-20 minutes of my already short 2 hr in between exam break, despite me telling him repeatedly that 1 - it's an issue from your backend, talk with ixigo, 2 - I have a strict deadline and I need to eat, sleep, study in this 2 hr period , that was the whole goddamn point of taking a hotel near my centre. But the insolent idiot kept on irritating me asking me to show pdf, then again the email(of which he already had taken a pic in the morning). After 20 minutes we went to that temporary room, were resting when another guy came, and told me another room was ready for us. I went with him, and the room which they readied was such a shithole!! Black marks on the wall, dingy lighting, and since it was mopped recently, the whole floor was drenched with water, and not just normal mopping we do with wet cloth at home, it was as if someone dropped a gallon or two of water on the floor. And to add icing on the cake, the fan, whose speed I tried to increase , was already on its full speed, which would be 1st level on our regular home fans, so damn slow. I straightaway told him that I'm not changing to this wet nonsense until it becomes habitable. Afterwards I went to my room for some quite. Then again the idiots called on landline. This time my father went down so that I get some time to relax. Turns out they gave us another room which thankfully wasn't as dingy as the other one and had a dry floor. We went to that room, where the same moron from reception again wasted my 10 minutes on same bullshit that show me pdf, show me email, my portal isn't showing your booking, you earlier paid to the company, we haven't received it so you will have to pay to us. I asked him to confirm with you, to which he shamelessly replied that the company said that my booking ID in itself was invalid. I told him I have my paper II in 1 hr, I need to relax and study, after income back from exam we'll clear whatever is there. But the moron kept on repeating the same story over n over again. Finally I snapped and lashed out , after which he went back. 10 minutes again wasted in this utter bullshit.
What was the point? I had my stuff there, and anyways I wudve checked out from the front gate only, right?? Then why constantly harass me for something that ixigo and the hotel can't seem to be able to manage on backend? And in the process - 1. Ruin my peace of mind before morning exam. 2. Ruin my peace of mind during the inter exam break. 3. Wasting my already precious 2 hrs in between exams, ON BULLSHIT LITERALLY!! if I wanted chaos, I wudve just stayed at the centre, slept fidgetingly in my car or something. I wanted 2 hrs of peace, that was my motive for booking a hotel, but you and your idiotic hotel management ruined probably the most important day for me which I prepared for the last 1 year. And no matter what, I wudve come back after paper - II to collect my things and checkout right, couldn't thr nonsense have waited until then? But no...that moron at reception , despite my attempts to make him see reason, had to show attitude, ego , on the day when all that mattered for me was peace and quiet to stay focused on such impt exam of my life. After I cam back post paper -II, everything was resolved, as it anyway would have, but the damage was irreparable. I can't even begin to tell you how disturbed my mental state was during the second exam, because I just couldn't get any sleep because of constant shitty nonsense form that reception guy. I was irritated, snappy, groggy, fatigued.
I actually regret the moment one of my friend suggested me ixigo. I hoped it wud be all good. But the horrible experience I had because your unprofessional backend team, your horrible hotel management, and the puke worthy hotel location, I can say 1000% this was easily the worst hotel experience of my life, and those were most certainly the worst 1000 bucks I ever spent on a hotel room, and trust me, I've stayed in those railway station dormitories...and though they might lack on supposed amenties front, they are much much more professional and accomodative, empathetic than your actually deplorable backend management as well as front end hotel management guys.. Such a goddamn horrible experience. If it was possible, I won't even give you 1/10000th of a star.
Himanshu Singh •
Family • May 2025
