Hotel Virgo Sumeru

Chitarth was the receptionist who helped us. Our initial impression of him was very positive when we first came to pick up our bag from the ground floor. However, when we made a small request, his blunt "NO" and arrogant attitude were very disappointing and unpleasant. I understand that sometimes guest requests cannot be fulfilled, but even then, there is a professional and polite way to say "no," especially in hospitality. I felt my request was minor and could have been granted, but if not, a courteous explanation or respectful reply would have made a big difference. I sincerely ask the owner/management to focus on training the team to understand that they work in a service industry where politeness, empathy, and professionalism are crucial. I really liked the room and almost everything else about the hotel, but Chitarth's arrogant behavior ruined my experience. It's very disappointing that despite everything else being good, this one encounter has made me decide not to return to your hotel. I hope management takes this feedback seriously and ensures the team is well trained to handle guest requests properly—even when the answer must be "no." How you say "no" greatly affects the guest experience.

The staff is unfriendly. In particular, the food service is not handled well.

The rooms were excellent, and the breakfast buffet was both delicious and offered a wide selection. Housekeeping was done daily. The bathroom included a hairdryer and had good water pressure. Toiletries and fresh towels were provided every day. The bed had plenty of pillows and cushions for comfort. There was a tea and coffee kettle, a counter, and a refrigerator. The wardrobe had four hangers, and an iron was available upon request. In-room dining was offered. The staff were very polite and courteous. We had a wonderful experience during our 5-day stay and would definitely recommend this place.

I had an amazing experience at Hotel Virgo Sumeru! The service stood out, particularly the housekeeping staff who were very caring and supportive. A big thanks to Mayur Bhai for always responding quickly to our queries and ensuring everything was well managed. The free sweets were a delightful addition that made the stay even more memorable. 😊 All the staff we met were modest, courteous, and friendly. I really valued the warm hospitality and service. I will definitely return and highly recommend this place! 👍✨

Staff were polite and room service was excellent.