Sudarshan Palace By Spree

Room and bathrooms were so small and congested. We booked deluxe room but didn’t know what was given

Couple • India • Mar 2026

Rooms and washrooms are spotlessly clean , staff is good location ideal Only issue with the room we stayed in was : it was very small.Restaurant is okI will rate this hotel 9/10 and would recommend for Dwarka stay

Couple • India • Mar 2026

This is regarding my experience at Zip by Spree, Dwarka on 20-22 Feb 2026. After 2 days of travel by road from Mumbai we reached Dwarka at around 3:00 PM. The travelers included myself, my wife, and my 70-year-old mother-in-law. We had booked two rooms at the hotel.Upon arrival at the hotel, despite having completed the booking online and providing valid identification documents, I was asked to manually fill in all my details in a physical register. I informed the staff that all necessary details were already available in the booking records and provided my IDs again. Subsequently, I was asked to fill and sign an additional GR form. While I questioned the necessity of signing multiple forms, I was informed that it was required as per regulations. I signed the form and proceeded to the rooms.Upon entering the rooms, there was a strong unpleasant odor. I contacted the reception and requested room freshener. Till my checkout it was not provided.Given that we had been traveling and were extremely tired, I called room service and requested three cups of tea. The lady (fair short) at the reception, who was extremely discourteous in her tone, informed me that the hotel does not provide tea between 3:00 PM and 7:00 PM as services are closed during this period. I expressed my concern, stating that after such long travel, at least basic refreshments like tea should be available. I further asked whether we could have tea at the restaurant instead. She categorically refused, stating that the restaurant was closed and the chef had left.However, when I went downstairs shortly thereafter, I observed approximately 10’15 guests seated in the restaurant and being served food. Upon questioning this inconsistency, I was told that those guests had arrived before 3:00 PM and that the chef had already left.I then requested to speak with the manager. I was initially told that the manager was unavailable and had left. When I requested his contact details, I was told that his personal number could not be shared. After I insisted, the receptionist called the manager in my presence and described me as a guest who had been ’creating a fuss’ about signing forms and was now demanding tea. I overheard the manager state that he would arrive in 5’7 minutes.After waiting at the reception for about 10 minutes, the manager, Mr. Ashok, arrived. He neither greeted me nor initiated any conversation. I approached him and confirmed his identity. When I began explaining the issue, he dismissively responded that the hotel does not provide tea or room service during those hours.I pointed out that such service limitations were not disclosed on the website or at the time of booking. Had this information been clearly mentioned, I would have reconsidered my booking decision. He acknowledged that it was not mentioned and responded with indifference.I expressed that, at the very least, an apology for the inconvenience would have been appropriate. He responded, ’Why should I feel sorry’? I attempted to explain that it is unreasonable for three guests, including a senior citizen, to be denied even basic refreshments after extensive travel. He stated that, according to him, there was no issue and therefore no reason to apologize.I was genuinely shocked by this level of indifference and lack of empathy. I then asked him about his reporting authority. He stated that he reports to ’management’ and ultimately to the board of the hotel.Subsequently, through another staff member at Spree Bengaluru, I was provided with the contact number of Mr. Amit who heads the Northern region. I explained the entire incident to him. He requested that I submit the complaint in writing and the owner will contact me. But no one contacted me and we left after 2 nights of stay.I am deeply disappointed by the unprofessional behavior, lack of basic hospitality, and the dismissive attitude displayed by both the reception staff and the manager.Avoid this property at all cost.

The bathroom's drainage system was a bit weak.

Hitarth •

India • Feb 2026

I am very glad to say that I am fully satisfy with the service of the staff. Perticularly, Miss Roshni is a very kind natured girl, who is very smart in hotel management. She provides the services through the staff emigiately and fulfil the demand of customer with full attention.I think, if every staff is like her, the hotel will grow high and high.Congratulations to Roshni and the hotel management for providing proper hospitality. Thank you.Manoj Joshi.BhavnagarGujrat