The Cloudhaus, Darjeeling

Our stay at this hotel was very disappointing and unhygienic, making it not worth the cost. The room was dirty with dust everywhere and had a strong, unpleasant musty smell, including the bed sheets which did not seem fresh or clean. We had to ask the staff to clean the floor, but the effort was minimal and unsatisfactory. The room phone was also broken. When we requested a room change due to these issues, we were told we had to pay extra, which felt unfair since the original room was unacceptable. The staff's behavior was also poor; for example, the person delivering room service slammed the door on leaving. Additionally, three women sharing the room were given only one towel, which is unreasonable. When we raised these concerns with management, the response was rude and unhelpful. We even sought help from our tour organizer to change hotels, but faced more difficulties and poor attitudes. Overall, the hotel lacked basic cleanliness, amenities, and professional service. For the price, this was unacceptable, and I would not recommend this hotel. Also, despite promises, we were only given one towel and told to "adjust" due to the weather, which is not acceptable. Other hotels in the area provide proper towels and amenities even in colder climates. We only expect the basic respect, amenities, and hospitality that we paid for.

Rooms have good amenities

We stayed at this hotel today, 11.9.26, and our experience exceeded all expectations. Madam Mita and the staff, especially Mr Vijay, offered excellent service throughout our stay, from the food to every other facility. Additionally, the hotel is conveniently located just a 5-minute walk from Darjeeling railway station and 15 minutes from Mall Road.

Our stay at this hotel was very disappointing, mainly due to poor hygiene, cleanliness, and lack of basic hospitality. The room and bed sheets smelled strongly of moss and mustiness, and dust was visible everywhere, including on the floor. We had to ask the staff to sweep, but the cleaning felt rushed and incomplete. The room phone was broken, and when we asked to change rooms because the first one was unacceptable, we were told to pay extra, which seemed unfair. The service was also poor; the staff member delivering room service was rude and slammed the door on the way out. Additionally, we were given only one towel for three women, which is unacceptable for a hotel stay. Overall, the experience was uncomfortable and far below expectations, lacking cleanliness, basic amenities, and polite service. I cannot recommend this hotel unless these problems are fixed.

I am very unhappy with my recent stay at this hotel. The customer service and overall experience were totally unacceptable. Our first room had a terrible view directly facing a busy construction site. When we asked to be moved, the staff clearly did not want to help us. The manager was rude and even tried to charge extra for the room change. We finally got a room on the 4th floor, but the whole process was unnecessarily hostile. The bad attitude from the staff continued during our stay. They were always unhelpful, and simple requests felt like big problems. When we asked for our room to be cleaned, it was difficult, ending with the bellboy angrily slamming the door as he left. The room was dirty and smelled strongly of moss and sewage. Dust was everywhere. We had to ask for a broom just to get housekeeping to come, and even then they only did a quick, lazy sweep that left dust behind. The pillows smelled bad, and we were not given blankets. The service was very unprofessional. We were three women, and when we found no towels in the room, we asked the front desk. Shockingly, they refused to give us enough towels and told us to "please adjust with one towel" for all three of us. With the terrible cleanliness, lack of basic items, and awful customer service, this stay was completely unacceptable. Save your money and stay somewhere else.