The Fern Residency Bodhgaya, Series by Marriott

I have stayed at several Fern properties across the country; however, this hotel does not match the quality and experience offered by other Fern hotels. Considering that it also carries the branding of Marriott Bonvoy, the overall experience is particularly disappointing.While the rooms are adequately sized, they do not justify the tariff being charged.The ??-la-carte food is reasonably tasty; however, the breakfast spread is quite limited, with very few options and minimal offerings that are kid-friendly.The tourist attractions are nearby and can be catered to by local transportation.

Rooms are spacious and well appointed.The team at the front desk took a while to check us in & this is where you clearly see the difference between the customer service orientation of The Fern & Marriott properties !!Although The Fern chain of hotels is now part of Marriott,much of the service courtesies that you expect from Marriott hotels were grossly missing here !! I was supposed to have checked into a Club room but the front desk ended up checking me into an executive room that I later chose to retain for paucity of time & save myself the pain of changing the room again.Staff here needs to be groomed on basic courtesies & that should be the immediate priority for Marriott.Wouldn't come back here if given a choice next time !!

The hotel is reasonably located and priced, but our overall experience was extremely poor.1. We booked two rooms. One room had a strong sanitation smell throughout the night. The second room smelled of smoke or mould upon arrival, and the toilets in both rooms had continued drainage issues. One shower and the toilets were flooded.2. Restaurant staff communication and management are inadequate. One guest has a red kidney bean allergy. We specifically asked whether the dal makhni contained red kidney beans and were told it did not. It did. This led to an allergic reaction.3. The breakfast spread is limited and poorly managed.4. Bed linen appeared unclean and poorly maintained. There were yellow and red stains on bedsheets, duvet and pillows. Very poor hygiene.5. Billing was disorganised. A taxi charge was supposed to be added to the hotel bill, but we were required to pay separately6. We asked for help with luggage during check-out and were told someone was coming in 2 mins. We waited for 15 mins and came out ourselves just to find the staff hanging out at reception7. Hot water was switched off at 10pm and when we asked about it, a guy came into the room with dirty boots and said it’s normal practice to switch off the hot water at night until 4pm.Very poor run hotel.It is a shame that this property carries the Marriott brand. The standards are far below expectations. I will be escalating this separately with Marriott.

Reception improper. Entrance from back side with no indication. Dinning facility lacking

Solo Traveller • India • Nov 2025

Nice room and nice food, staff are very good

Group • India • Oct 2025