The Panache Kautilya

During my stay, someone entered my room without my consent while I was away, even though I had valuables inside. The manager explained it was due to a "Turn down" policy, but I was never informed about this. They only made the bed and left the rest of the room untidy. I've had negative experiences here previously and raised concerns with management, but no improvements were made. For a hotel with high prices, this kind of privacy violation and service is unacceptable. I will neither return nor recommend this place.

An experience of luxury

This hotel is great, and its location is superb. The food quality and hygiene standards are excellent. The surroundings are pleasant. All in all, it's a nice hotel.

Wow! What can I say about this hotel? The famous Hindi saying "नाम बड़े और दर्शन छोटे" fits perfectly, meaning big name but disappointing reality. I regret choosing Panache Kautilya over Chanakya. Apart from the front desk reception, everything else clearly suggests you shouldn't stay here. Here's why: The rooms are smaller and lack basic amenities. The TV is there but channels don't work. The bathroom has no brush or soap holder. There's a tea kettle but no stirrer or spoon. Service is very slow and you have to remind them repeatedly. After 10 pm, loud music and noisy crackers make it impossible to sleep because of a wedding happening in the hotel, and other guests have to tolerate it. The restaurant experience was terrible. I had meal plans including dinner, but in-house guests are treated as if they are begging for food. Their attention is on walk-in diners only. The buffet options are very limited, and when asked, they just say "Sir, this is what we have." The food is stale, undercooked, or tasteless. Visiting Bihar, I couldn't find any authentic Bihari cuisine or flavors. The staff can't even distinguish between sauces and sausages. I had to settle for stale dal, rice, and mint sauce. Worst of all, no management is available to take feedback, as if it doesn't concern them. I tried contacting the GM but failed. I hope they understand hospitality and service responsibilities. For me, this is the first and last visit. My advice: Never stay here! Period.

Nice