Udaan Alpine Village Resort

I am extremely disappointed with my experience at this hotel and with the assurances provided by MakeMyTrip.We booked this property based on the promise of quality accommodation and superior amenities. However, we were allocated Room 110, which is poorly located, offers no meaningful view, and directly faces the playground. Despite paying a premium rate, the room experience has been far below expectations.The noise disturbance has been unacceptable. Children continue playing in the playroom until nearly 9:50 PM, making it difficult to rest. Even after raising the concern with the hotel staff, no effective action was taken.To make matters worse, the room is situated adjacent to the kitchen area. Loud conversations among staff members, along with operational noise from the kitchen, can be clearly heard inside the room. This has significantly disrupted our sleep and diminished the overall guest experience.It is surprising that a hotel of this standard would allocate guest rooms in such a high-noise zone without adequate soundproofing. A room intended for paying guests should provide comfort, privacy, and a reasonable level of peace and quiet.I strongly recommend that the hotel stop allocating rooms located near the kitchen and playground to guests unless substantial soundproofing measures are implemented. Guests should not have to compromise on rest and comfort after paying premium rates for their stay.This experience has unfortunately fallen well below the standards that were advertised and promised at the time of booking.

Alpine Resort, GangtokWe had an amazing 3-night stay at Udaan Alpine Resort. The location is beautiful, peaceful, and offers stunning mountain views. The rooms were clean, spacious, and very comfortable.The biggest highlight for us was the pure vegetarian food. Every meal was fresh, delicious, and prepared with great care. As vegetarians, it was wonderful to find such excellent food options throughout our stay. Many guests also specifically praise the resort’s vegetarian dining experience.The staff was extremely courteous, helpful, and always ready to assist with a smile. Their hospitality made our trip even more memorable.Highly recommended for families, couples, and anyone looking for a peaceful stay in Gangtok with excellent vegetarian food and warm hospitality. We would definitely love to visit again!

A rough experince at Udaan Alpine Resorts, Gangtok ’ 2 Night Stay ReviewBooked 2 luxury suites for 25,000 throgh make my trip and the experience was a disaster from check-in.We were initially given 1 deluxe room + 1 family room instead of what we booked. Both rooms were dirty, poorly ventilated, and lacked basic amenities. Bathrooms had a foul smell. My room door wouldn’t close properly and the power extension didn’t work. Found insects in the room too.It took 2 hours just to find an alternative room. During that time, multiple guests were complaining that there was no water in rooms for 4+ hours, and the operations team’s solution was ’we’ll provide buckets separately.Breakfast was not included despite the price. Food quality at the property was also poor. After all the struggle, we were told they’d shift us to another hotel 8 km away. The property is nowhere close to MG Marg either, contrary to what’s advertised.*Pros*: None worth mentioning*Cons*: Wrong room allocation, unhygienic rooms, no water, broken fixtures, insects, poor food, misleading location, unprofessional handling . Not just us lot of People complaing about waiting for food. Till 7.30am not even tea allowed.Would not recommend. Zero value for money and extremely poor service for the price paid.

This resort is exceptionally well maintained and offers a truly comfortable and peaceful stay. The staff members are warm, welcoming, courteous, and highly professional in their service. The rooms are cozy, clean, and provide a calm environment for relaxation.The food served was tasty, hygienic, and thoughtfully prepared. What I especially appreciated was their willingness to customize meals for children upon request, which showed their care and hospitality. Their room service was also prompt and efficient.A special mention to the restaurant staff, who were always smiling, polite, and attentive throughout our stay. Overall, it was a wonderful experience, and I would definitely recommend this resort for a pleasant and relaxing getaway.

Great hospitality , atmosphere, very helpful and welcoming staff with an expert chef who makes great veg food with authentic taste and experience. Lovely views from the hotel as well... Rooms are clean and value for money.Overall stay was comfortable, but the Wi-Fi needs improvement. The internet connection was weak and should be stronger for guests