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WelcomHeritage Fernhills Royal Palace

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Ferrnhills Post Nilgiris, Ooty, OOTY, 643004

56+ Photos

Tasty Food

Delicious meals with limited but excellent food options available.

Excellent Service

Friendly and cooperative staff providing great hospitality and service.

Good Room Quality

Rooms are clean and comfortable, reflecting the hotel's historical charm.

WelcomHeritage Fernnhills Royale Palace is located over 50 acres of estate with sprawling lawns, beautiful gardens, dense forests with rich and stunning views, overlooking lush green valleys and tea gardens. The Palace is superbly finished with Burmese teak, features a magnificent ballroom with a highly valued ornamental papier-mch ceiling. The hotel boasts of 19 Regal Suits with bedrooms, sitting rooms, dressing rooms, spacious baths with Jaccuzi and a splendid multi cuisine dining area. The Palace is located 220 m from Ooty Railway Station, 1.6 km from Rose Garden and 2.7 km from Botanical Garden and offers facilities like Conference room, Restaurant, Beauty salon and many more. Curry and Rice is the hotel's stylish restaurant that serves western and Anglo Indian delicacies in a peaceful ambience.Capable of accommodating 350 people, the hotel's Royal Banquet Hall is designed especially for weddings and private events. In addition to this, there are well-manicured lawns and indoor meeting spaces. Gym, kid's play area, salon, and a saree and jewellery shop are other facilities available at the hotel. Beautician and babysitting services can be availed, upon request.Ferrnhills Royaal Palace features the pillar-less wedding venue. Its decorations and range of facilities can turn any normal wedding to a fairy tale event. Tamil Nadu Travel Permit E-Pass is compulsory for all travellers from April to June

Popular Facilities

Internet services

Internet services

Restaurants

Restaurants

24*7 Room Service

24*7 Room Service

Jacuzzi

Jacuzzi

Hot water available 24x7

Hot water available 24x7

CCTV camera installed on each floor

CCTV camera installed on each floor

Junior Suite
Recommended Deal

Junior Suite

Free Cancellation

Breakfast

Complimentary Wifi

₹10,744

+ ₹3,299 taxes and fees, per night, per room

7.3

Very Good

1323 reviews

80% positive reviews in last 3 months

Guest as saying

Overall, the hotel is poorly maintained. They don't provide 24hrs running hot water in a place like Ootty. So it's definitely a thumbs down especially for people travelling with kids. The room heater doesn't work. And it takes ages for the staff to attend to your room service call.

Chithra Gopalakrishnan •

Family • Feb 2026

We visited Fernhills Heritage Hotel, Ooty as a group of 20 people. Unfortunately, our experience was highly disappointing.Except for the ambience and heritage setting, nothing met expectations. The starters were very ordinary, lacking both taste and presentation. The Hyderabad biryani served was especially disappointing and did not resemble any authentic biryani in flavor, aroma, or preparation.Considering the reputation and pricing of a heritage property, the overall food quality and dining experience were far below standard. As a group, we expected much better service and cuisine.Overall, it was a very poor experience, and we would not recommend this place at all.

Ravi Kommineni •

Group • Jan 2026

Stayed for 5days at this property. A sorry state of affairs and a shame in the name of hospitality. Old palace and royalty but poorly maintained. Staff are those with zero training of any kind. They don’t know how to speak and treat guests. Worst part is the food which is always served cold and poorly cooked. No staff attends to you at the breakfast table or clears off the plates from the room. Breakfast buffet is really bad and same food is served everyday and has no taste and is served cold. The only bread toaster of this palace never toasts!!!If you make the mistake of asking for hot water bags for your kids since the room heaters are ancient and just alive then they ring the bell at 11pm and have no qualms about it.Service by the staff is a big 0.Even if they offer you free rooms to stay please don’t make the mistake of staying at their place ..Heritage group of hotels should withdraw than bring a bad name to their hotel chain.

ashique. pdippura •

Family • Dec 2025

Explore the Area

Ferrnhills Post Nilgiris, Ooty, OOTY, 643004

7.3

Very Good

1k+ Users

Guest Impressions

spotlight icon

Guests appreciate the palace's historical charm and ambiance.

Many enjoyed the quality of food despite limited options.

Some guests noted maintenance issues in rooms.

Location

10.0

Beautifully situated with easy access to attractions.

Food

6.0

Limited but delicious dining options available.

Staff

6.0

Friendly and cooperative staff enhancing guest experiences.

Room Comfort

6.0

Rooms provide a cozy atmosphere with essential amenities.

Cleanliness

4.4

Rooms maintained to a satisfactory standard.

Value For Money

2.0

Offers reasonable prices for a unique historical experience.

Total Reviews

All Reviews (10)
Family (4)
Group (2)
Solo Traveller (4)

Disappointing Family Stay

6.0

Overall, the hotel is poorly maintained. They don't provide 24hrs running hot water in a place like Ootty. So it's definitely a thumbs down especially for people travelling with kids. The room heater doesn't work. And it takes ages for the staff to attend to your room service call.

Chithra Gopalakrishnan •

Family • Feb 2026

Disappointing Heritage Stay

2.0

We visited Fernhills Heritage Hotel, Ooty as a group of 20 people. Unfortunately, our experience was highly disappointing.Except for the ambience and heritage setting, nothing met expectations. The starters were very ordinary, lacking both taste and presentation. The Hyderabad biryani served was especially disappointing and did not resemble any authentic biryani in flavor, aroma, or preparation.Considering the reputation and pricing of a heritage property, the overall food quality and dining experience were far below standard. As a group, we expected much better service and cuisine.Overall, it was a very poor experience, and we would not recommend this place at all.

Ravi Kommineni •

Group • Jan 2026

Disappointing Heritage Stay

2.0

Stayed for 5days at this property. A sorry state of affairs and a shame in the name of hospitality. Old palace and royalty but poorly maintained. Staff are those with zero training of any kind. They don’t know how to speak and treat guests. Worst part is the food which is always served cold and poorly cooked. No staff attends to you at the breakfast table or clears off the plates from the room. Breakfast buffet is really bad and same food is served everyday and has no taste and is served cold. The only bread toaster of this palace never toasts!!!If you make the mistake of asking for hot water bags for your kids since the room heaters are ancient and just alive then they ring the bell at 11pm and have no qualms about it.Service by the staff is a big 0.Even if they offer you free rooms to stay please don’t make the mistake of staying at their place ..Heritage group of hotels should withdraw than bring a bad name to their hotel chain.

ashique. pdippura •

Family • Dec 2025

Disappointing Stay

2.0

Awful experiece, the staff is extremely rude, the whole place lacks maintenance, there are no guests at all and the food menu sucks. They just pretend to be busy, but absolutely no one in the property, avoid at all cost.

Jaishree Ramanathan •

Solo Traveller • Oct 2025

Heritage Palace Experience

10.0

Fern Hills Hotel in Ooty is truly worth a visit. I’m not sure why people call it haunted’there’s nothing spooky about it. The property was once the summer palace of the royal Wadiyar family of Mysore, and it has been preserved in its original charm with only minimal modern upgrades. If you’re looking to experience the grandeur of a heritage royal palace, this is a beautiful place to stay. Even if you’re not staying overnight, you can always drop by for lunch/dinner. The property is vast and, although the staff may seem fewer in number for such a large space, it’s likely because guest traffic is low due to these unnecessary haunted rumours. Don’t let that deter you’ignore the stories and visit to enjoy a truly memorable experience.

Pushpanjali Mahadev •

Solo Traveller • Sep 2025

Hotel Facilities

amenity
Access

Couple-friendly

Non-smoking rooms

Smoking allowed

Soundproof rooms

Bachelors allowed

Differently ableds friendly

Kid friendly

Non Vegetarian allowed

Senior citizen friendly

Suitable for bachelors

Suitable for families with children

Suitable for family

Suitable for large groups

Suitable for youngsters

amenity
Safety and security

CCTV camera installed on each floor

Fire extinguisher

Security Guard Timings - 24x7

amenity
Room amenities

Connected rooms

Heating

Ironing facilities

Marbled/tiled floor

Sofa

Tea/Coffee maker

Telephone

Television

Satellite/cable channels

Towels/Sheets (extra fee)

Safety Deposit Box

amenity
Bathroom

Towels

amenity
Family and kids

Play area

Baby crib/cot

amenity
Transfers and transport

Airport//Railway station pickup available (Chargeable)

Airport/Railway station drop (chargeable)

Bike Rental (Chargeable)

Bus Parking

Car Parking

Car rental (Chargeable)

Cycle Rental (Chargeable)

Scooty Rental (Chargeable)

Travel counter

Two wheeler parking

Indoor Parking

amenity
Internet access

Internet services

amenity
Kitchen

Tea/Coffee maker

amenity
Food and drinks

Restaurants

24*7 Room Service

Dining area

In-Room Breakfast

amenity
Safety and cleanliness

Doctor/Nurse on Call

amenity
Outdoor

Garden/Backyard

amenity
Media and entertainment

Satellite channels

amenity
Other facilities

Newspaper

Living area

Waiting area

Trekking Nearby

Garden view

Outdoor games

amenity
Activities and sports

Jacuzzi

Activity Centre

Billiards/Pool/Snooker

Chess

Cricket

Cycling

Fishing Rods

Football

Games

Outdoor games

Trekking/ Hiking

Bicycles

Indoor Parking

amenity
Services and conveniences

Hot water available 24x7

Conference Room

Concierge

Luggage Storage

Laundry Service

Dry-Cleaning

Smoke-Free Property

24 Hour Power Supply

Exhibit space

Map

Multilingual staff

Smoking Rooms

Special occasion arrangement

Wake up service/Alarm clock

amenity
Languages spoken

English

Hindi

Tamil

Hotel Policies

Check-in:

From: 12:00 PM

Check-out:

To: 12:00 PM

Property Policies

  • Guest must be over 18 years of age to check-in to this hotel.
  • As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  • The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  • Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  • Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  • There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  • All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  • Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance.
  • Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.

Property Information

  • Number of rooms - 19
  • Number of floors - 1
  • Car parking slots - 300

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Frequently Asked Questions when booking WelcomHeritage Fernhills Royal Palace

What is the location of WelcomHeritage Fernhills Royal Palace?

WelcomHeritage Fernhills Royal Palace is located at Ferrnhills Post Nilgiris, Ooty, OOTY, 643004.

What is the check-in and check-out time at WelcomHeritage Fernhills Royal Palace?

The standard check-in time at WelcomHeritage Fernhills Royal Palace is 12:00 PM, and check-out is at 12:00 PM. Early check-in or late check-out may be available upon request, subject to availability and additional charges.

Can I modify my reservation?

Yes, you can modify your reservation by contacting our customer support or through your booking account. Please note that changes are subject to availability and may incur additional charges depending on the hotel's policy.

Is breakfast included in the room rate?

Yes, breakfast is included in the room rate at WelcomHeritage Fernhills Royal Palace.

What identification is required at check-in?

All guests must present a valid government-approved photo ID at check-in.

What is the cancellation policy?

Free cancellation is available for bookings at WelcomHeritage Fernhills Royal Palace.

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