Zense Resort

Staying at Zense feels like a true paradise on earth.. the staff, the room, and the amenities are simply amazing 💯

Room service was so on point, all the staffs were so cooperative and polite.We can surely book this hotel in future without any doubt in mind !!

The room service was excellent, and all the staff members were very helpful and courteous. We will definitely consider booking this hotel again in the future without any hesitation!

I am extremely disappointed with my experience with Zense Resort, Candolim. Due to unforeseen medical and personal circumstances, I had no option but to cancel my entire Goa trip. I submitted supporting documents, including cancelled train tickets and other travel cancellations, to demonstrate that the trip was genuinely cancelled.What made the experience even more frustrating was the attitude of the hotel staff. Instead of showing empathy or trying to understand the situation, the communication was unhelpful and unprofessional. As a customer facing an unavoidable emergency, I expected respectful treatment and some willingness to discuss possible solutions.Despite knowing that I would not be able to use the room and that the room could potentially be made available to other guests, there was no support regarding my refund request. As a result, I am facing a significant financial loss through no fault of my own.I understand that hotels have policies, but good customer service requires flexibility and compassion in genuine cases. Unfortunately, my experience reflected neither. I would advise future travelers to carefully consider the risks before booking, especially if there is any chance their travel plans may change unexpectedly.Very disappointing customer service and lack of concern for customer circumstances.

I am very unhappy with my experience at Zense Resort, Candolim. Due to unexpected medical and personal issues, I had to cancel my entire trip to Goa. I provided proof, such as cancelled train tickets and other travel cancellations, to show the trip was truly cancelled. What made things worse was the hotel staff's attitude. Instead of being understanding or empathetic, their communication was unhelpful and unprofessional. As a customer dealing with an emergency, I expected respectful treatment and some effort to find solutions. Even though they knew I wouldn't use the room and it could be given to others, they offered no help with my refund request. This has caused me a big financial loss through no fault of mine. I get that hotels have policies, but good service means being flexible and compassionate in real situations. Sadly, my experience showed neither. I would warn future guests to think carefully about the risks before booking, especially if their plans might change suddenly. Very disappointing service and lack of care for customer situations.