Indian Railways Now Has A Single Helpline Number

There is some good news for rail travellers. For a better passenger experience, Indian Railways has integrated all its helpline numbers into one – 139.

यह स्टोरी हिंदी में पढ़ें

The number 139 will take over all other customer help numbers. Passengers will now be able to dial 139 from any mobile number, and all queries during their train journey will be addressed on the same.


Now pay ZERO service charges on your 1st train booking with ixigo:

Search Trains

The queries can include topics like railway assistance, security, general complaints, catering complaints and accidents.

Helpline number 139 will be available in 12 languages. It will have an Interactive Voice Response System (IVRS).

Also read: The most commonly used words in Indian Railways you must know!

*The call is charged at Rs.2 per minute

> For security and medical assistance, passengers can press 1
> For queries, travellers can press 2
> For catering complaints, rail passengers can press 3
> General complaints will be answered on number 4
> Vigilance-related complaints will be addressed by pressing number 5
> Press 6 for parcel or goods enquiry or complaints
> Press 7 for assistance related to trains operated by the IRCTC
> Press 9 to know the status of your complaint
> Press * to speak to a railway representative

Watch this video to know more:

Do travel safe and stay tuned with ixigo for all the latest train updates!