In a new initiative, Indian Railways would issue an “apology” in form of a cash discount of Rs. 100 to a passenger if food booked for the journey is not served on time aboard a train.
A senior Railway Official said, ‘’The Catering Services team will adjust the discount in the next order of food or beverage.’’ The discount will reportedly be applicable in a case of delay from the caterers’ side; the discount would not be applicable for any delay by the passenger. The good news is, that this discount will be valid for online and offline purchase, as well as for a cash refund.
It may be noted that the IRCTC has recently removed cancellation charges for online food bookings. For this, passengers need to cancel orders 2 hours before the delivery time.
Senior divisional commercial manager, North Western Railway, CR Kumawat, said, “The scheme will not only help the railways to serve its passengers with more comfort and assurance but also attract more customers to its extensive e-catering network.”
The Railways is expected to commence the new scheme from January 2018 to keep the customer-supplier bonding intact.
