Alternate Travel Plan
Get 3X Refund* if ticket is not confirmed
What is Alternate Travel Plan?
ixigo's Alternate Travel Plan (formerly known as Travel Guarantee) is a feature that ensures peace of mind when booking a waitlisted train ticket. Under this feature, you'll either get confirmed seats or a refund based on your selected travel mode *(3X for flight, 3X for bus, or 2X for train) if your booking remains waitlisted at the time of chart preparation.
Under Alternate Travel Plan, you'll receive a refund as follows:
- 1X refund of the ticket fare to your original payment mode.
- The remaining refund will be credited as an 'Alternate Travel Plan Coupon' based on the travel mode you've selected at the time of claiming this coupon.
Refund breakup based on the selected travel mode:
- Flight: 1X refund to original payment mode + 2X refund as Alternate Travel Plan Coupon
- Bus: 1X refund to original payment mode + 2X refund as Alternate Travel Plan Coupon
- Train: 1X refund to original payment mode + 1X refund as Alternate Travel Plan Coupon
4X Refund: In certain cases, you may also be eligible for either a confirmed ticket or 4X refund of the ticket fare (4X for flight, 4X for bus, or 2X for train).
It is also important to note that, the Alternate Travel Plan Coupon can only be used for a single booking, for the selected travel mode, and is valid for 7 days (from the date of chart preparation of the original train booking). When using the Alternate Travel Plan Coupon for your next booking, the new travel date should also be within this 7-day period.
How to book with Alternate Travel Plan?
Select a waitlisted train option with the Alternate Travel Plan Tag
Click on 'Yes, I want Alternate Travel Plan'
Get 3X refund*, if your ticket remains waitlisted
To claim your Alternate Travel Plan coupon, select your preferred travel mode
Your coupon code will be displayed or sent via email & WhatsApp
Apply the coupon code on your next booking from the trip details page
How is the refund credited?
When you opt for Alternate Travel Plan, you get a confirmed ticket or a refund based on the selected travel mode (3X of the ticket fare for flight, 3X for bus, or 2X for train), if your booking remains waitlisted at the time of chart preparation. This ensures guaranteed train tickets or a refund for unconfirmed bookings, providing you with the trip guarantee you need for a hassle-free journey.
Here is an example to help you understand the refund process -
If your ticket fare was ₹2000 and you have opted for Alternate Travel Plan, assuming you are eligible for a 3X refund of the ticket fare, you’ll receive a total refund of ₹6000.
₹6000 will be refunded as follows:
₹2000
Will be refunded to the original payment mode
₹4000
Will be refunded as an Alternate Travel Plan Coupon
Here 'refund of the ticket fare' refers to the amount that does not include ixigo service charges, convenience charge, payment gateway charges, discounts and Alternate Travel Plan charges. Also, the refund amount will depend on your selected travel mode at the time of claiming the coupon.
Note:
- You will only be eligible for a refund under Alternate Travel Plan if your booking is not confirmed at the time of chart preparation, ensuring a reliable trip guarantee train ticket experience. Bookings under RAC (Reservation Against Cancellation) or partially confirmed status will not be eligible for this refund.
- Also, the Alternate Travel Plan Coupon can only be used for a single booking, for the selected travel mode, and is valid for 7 days (from the date of chart preparation of the original train booking). When using the Alternate Travel Plan Coupon for your next booking, the new travel date should also be within this 7-day period.
Frequently Asked Questions
Does Alternate Travel Plan guarantee me a confirmed train ticket?
How can I claim my Alternate Travel Plan (formerly known as Travel Guarantee) Coupon?
Can I use my Alternate Travel Plan Coupon amount to get a discount on more than 1 booking / travel mode?
Does the Alternate Travel Plan Coupon have a limited validity?
What if my booking is not eligible for the Alternate Travel Plan?
Can I opt for both Assured and Alternate Travel Plan on my booking?
How much will I be refunded under the Alternate Travel Plan if my ticket remains fully waitlisted?
What are the travel modes for which I can claim the Alternate Travel Plan Coupon?
Can I use the Alternate Travel Plan Coupon code to book tickets with another account and then get a discount?
What if my next train/flight/bus booking is of a lower or greater amount than the Alternate Travel Plan Coupon?
Will I get a refund, if I had opted for Alternate Travel Plan and after chart preparation some tickets in my multiple passenger booking remain waitlisted?
What will happen when I cancel my booking / if my train gets cancelled?
What is the updated refund policy for bookings made under Alternate Travel Plan?
Is the Alternate Travel Plan coupon refundable after it has been redeemed?
Alternate Travel Plan Feature Terms and Conditions
- The Alternate Travel Plan feature is applicable only for selected trains and classes booked via ixigo.
- Alternate Travel Plan is a paid feature and an opt-in fee will be charged if selected.
- Terms and conditions are subject to change without prior notice.
- Under Alternate Travel Plan, you’ll receive a refund of the ticket fare (3X for flight, 3X for bus, or 2X for train) only if your booking remains fully waitlisted at the time of chart preparation.
- In certain cases, if your booking remains fully waitlisted at the time of chart preparation, you may be eligible for either a confirmed ticket or 4X refund of the ticket fare (4X for flight, 4X for bus, or 2X for train).
Note: The applicable benefit will be based on the travel mode selected when opting the 4X Refund benefit. - At the time of claiming the coupon, you will receive a refund of the ticket fare based on the selected travel mode. Total refund value: 3X for flight, 3X for bus, or 2X for train.
- In the case of a 3X refund, 1X will be credited to the original payment mode, and 2X will be refunded as an Alternate Travel Plan Coupon.
- In the case of a 2X refund, 1X will be credited to the original payment mode, and 1X will be refunded as an Alternate Travel Plan Coupon. - The maximum permissible value for the Alternate Travel Plan Coupon is ₹6000.
For example: If your ticket fare is ₹4000 and you are eligible for a 3X refund, then ₹4000 will be refunded to the original payment mode, and only ₹6000 will be given as an Alternate Travel Plan Coupon instead of ₹8000. - For a 4X refund, 1X will be credited to the original payment mode, and 3X will be refunded as an Alternate Travel Plan Coupon. The maximum coupon value is ₹6,500 for flight and bus bookings and ₹6,000 for train bookings.
- You will not be eligible for a refund under Alternate Travel Plan (3X for flight, 3X for bus, or 2X for train) in the following cases:
- RAC (Reservation Against Cancellation) bookings after chart preparation.
- Partially confirmed bookings: For example, if a booking (with multiple passengers) is not confirmed for some passengers, it will still not be eligible for a 3X refund.
- Cancellation after opting for the feature: If you cancel the ticket after opting for Alternate Travel Plan, you will not be eligible for a refund under this feature.
- Cancellation before chart preparation: If you cancel your waitlisted train ticket before chart preparation, you'll receive a refund as per the IRCTC cancellation policy.
- Confirmed ticket cancellation: If your ticket is confirmed but you cancel it before or after chart preparation, IRCTC cancellation rules will apply. Any applicable refund will be credited accordingly.
- Train cancellation by IRCTC: If the train is cancelled by IRCTC, a full refund of the ticket fare for your booking will be initiated automatically. In this case, Alternate Travel Plan charges will also be refunded.
Note: Here 'ticket fare' is the booking amount that does not include ixigo service charges, convenience charge, payment gateway charges, discounts and Alternate Travel Plan charges, etc. - If a waitlisted ticket is cancelled, you will receive a refund as per the IRCTC cancellation policy.
- Train chart preparation schedule is controlled by the Indian Railways. The chart is usually prepared 8 hours prior to the train’s departure time from the source station. For early morning trains, the chart is typically prepared on the previous night.
- ixigo will not be responsible for the availability of an alternative mode of travel, choice of travel date or fare difference, if the ticket is not confirmed after opting for Alternate Travel Plan.
- IRCTC convenience charges, ixigo service charges, payment gateway charges, offer discounts, etc. are non-refundable if you have opted for Alternate Travel Plan.
- All disputes arising out of or in connection to this feature are subject to the exclusive jurisdiction of the courts in Gurugram only.
- By opting for Alternate Travel Plan, it is assumed that the passenger has given ixigo the permission to use their name, image and any other details or information available on their social media profiles, in any manner, to promote the offer or ixigo brand name or services.
- ixigo shall not be liable for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the offer. Notwithstanding anything contrary contained hereunder, in no event the aggregate liability of ixigo under this offer shall exceed the amount of the coupon availed by the customer amount under this offer.
- For bookings made under Alternate Travel Plan:
- Before 18th December 2024: A 2X refund will be applicable.
- Between 18th December 2024 and 9th January 2025: A 3X refund will be applicable. - For bookings made under Alternate Travel Plan after 9th January 2025, the refund will depend on the selected travel mode at the time of claiming the coupon:
-3X refund for flight
-3X refund for bus
-2X refund for train - The number of passengers in the alternate mode of travel must be equal to or less than the number of passengers in the original train booking where you had opted for Alternate Travel Plan.
- Any Assured benefit, such as free cancellation, cannot be clubbed with Alternate Travel Plan.
- Under Alternate Travel Plan, you can book a maximum of three tickets per month.
- Alternate Travel Plan charges will only be refunded in the following cases:
- The train is cancelled by IRCTC, and you had opted for Alternate Travel Plan on this booking.
- The new booking made with the Alternate Travel Plan Coupon, where the bus is selected as your travel mode, is cancelled by the bus operator. - Alternate Travel Plan charges will only be refunded in the following cases:
- The train is cancelled by IRCTC, and you had opted for Alternate Travel Plan on this booking.
- The new booking made with the Alternate Travel Plan Coupon, where the bus is selected as your travel mode, is cancelled by the bus operator.
Alternate Travel Plan Coupon Terms and Conditions
- The Alternate Travel Plan Coupon can only be claimed once for the selected travel mode (train/bus/flight).
- It can only be claimed within 7 days (from the date of chart preparation). When using the Alternate Travel Plan Coupon for your next booking, your new travel date should also be within this 7-day period.
- The coupon will expire within 7 days once issued by ixigo. You’ll receive the instructions on how to claim the coupon via WhatsApp and email.
- In the case of a flight booking, the coupon can only be redeemed for a one-way domestic flight.
- The coupon code cannot be clubbed with any other offer and is non-transferable.
- The travel mode must be selected when claiming the coupon, and this mode cannot be changed afterwards.
- For train bookings, the coupon code discount will only be applicable on the ticket fare.
- For flight/bus bookings, the coupon code discount amount can be up to the ticket fare.
- While using the coupon, if the booking amount is higher than the coupon amount, then you need to pay the fare difference. If the booking amount is lower than the coupon amount, the balance amount will lapse and will not be refunded.
- The Alternate Travel Plan coupon cannot be exchanged, transferred to another account/used for bookings with another account or encashed.
- ixigo reserves the right to deny acceptance of any Alternate Travel Plan Coupon due to duplicity. ixigo shall not be held responsible in this regard.
- At the time of claiming the coupon, you will be eligible for a refund based on your selected travel mode. The total refund value under Alternate Travel Plan will be:
- 3X for flight
- 3X for bus
- 2X for train. - The total refund breakup will be as follows:
- For a 3X refund, 1X will be credited to the original payment mode, and 2X will be refunded as an Alternate Travel Plan Coupon.
- For a 2X refund, 1X will be credited to the original payment mode, and 1X will be refunded as an Alternate Travel Plan Coupon. - Once redeemed, the Alternate Travel Plan coupon is non-refundable. The coupon amount will not be refunded if the new booking (regardless of the selected travel mode e.g., bus, flight, or train) is cancelled by the user. Additionally, for train bookings, the coupon amount will not be refunded if the ticket remains waitlisted at the time of chart preparation or if a TDR is filed and approved by IRCTC.
- The number of passengers in the alternate mode of travel must be equal to or less than the number of passengers in the original train booking where you had opted for Alternate Travel Plan.
- For flight bookings made using an Alternate Travel Plan Coupon, passenger names must have either the first or last name matching the name on the original train booking and must be as per the government ID proof. In case of train bookings, the name must be same as in your original train booking.
- The departure city and the destination city of the alternate mode of transport, in case of flight booking, should be within 300 km of the stations for which the train ticket was booked under the Alternate Travel Plan.
Example: Suppose you booked a train ticket from Lucknow to Varanasi, and the ticket was not confirmed. As part of the Alternate Travel Plan offer, a 3X refund was issued in your favour. You can use the Alternate Travel Plan coupon to book a flight from Kanpur to Prayagraj, as both cities are within 300 km of the boarding and destination stations of the original train booking where Alternate Travel Plan was opted. However, you cannot use the coupon to book a flight from Delhi to Patna, as Delhi is not within 300 km of Lucknow and Patna is not within 300 km of Varanasi. - The departure city and the destination city of the alternate mode of transport, in case of bus booking, should be within 100 km of the stations for which the train ticket was booked under the Alternate Travel Plan.
Example: Suppose you booked a train ticket from Lucknow to Varanasi, and the ticket was not confirmed. As part of the Alternate Travel Plan offer, a 3X refund was issued in your favour. You can use the Alternate Travel Plan coupon to book a bus from Kanpur to Mirzapur, as both cities are within 100 km of the boarding and destination stations of the original train booking where the Alternate Travel Plan was opted. However, you cannot use the coupon to book a bus from Delhi to Patna, as Delhi is not within 100 km of Lucknow and Patna is not within 100 km of Varanasi. - Under Alternate Travel Plan, you are allowed to claim only up to three coupons per month.
- The Alternate Travel Plan Coupon can be redeemed only on bookings made through selected bus partners.
- In the event of suspected fraudulent activity or misuse of Alternate Travel Plan, ixigo reserves the right, at its sole discretion, to reject any coupon claims without prior notice.
- If the service for the selected travel mode (e.g., bus, flight, or train) is suspended or cancelled, and you booked the ticket using the Alternate Travel Plan Coupon, the coupon will not be refunded and will lapse. Any amount paid above the value of the coupon will be refunded to your original payment method.
Additionally, the Alternate Travel Plan charges will be refunded for train or bus bookings made with the coupon if the train is cancelled by IRCTC or the bus is cancelled by the operator.
Train Max Terms and Conditions
- Train Max is part of ixigo’s Alternate Travel Plan.
- Under Train Max, fully waitlisted tickets will be eligible for a 3X refund.
- The refund includes 1X to your original payment mode and 2X as a Train Max Coupon.
- The coupon can be redeemed only on train bookings made on ixigo.
- The maximum permissible value for the Train Max Coupon is ₹6000.
For example- If your ticket fare is ₹4,000 and you are eligible for a 3X refund, ₹4,000 will be refunded to your original payment mode and ₹6,000 will be provided as a Train Max instead of ₹8,000. - The coupon must be claimed in 7 days from date of chart preparation and the next travel date should also be within this period.
- All other terms and conditions shall remain the same as those applicable to the Alternate Travel Plan.
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