For the convenience of passengers, Indian Railways offer helpline numbers for any query related to PNR status, fare enquiry, medical emergency, dirty coaches or security issues. You can get all your queries resolved with just one call/SMS.
Some of the important railway helpline numbers are —
The railway helpline number, 139, has handled more than 1.6 billion enquires on call and 458 million through SMS. The service started on 17th July, 2007 and is soon going to celebrate its 10th birthday. As per IRCTC, the railway enquiry number receives an average of 2 to 3 lakh calls per day in a single call centre. The four zonal railway call centres are located in Delhi, Mumbai, Kolkata, and Bengaluru and are managed by service providers. The Interactive Voice Recorder (IVR) is recorded in 12 languages, namely, Hindi, English, Punjabi, Marathi, Gujarati, Kannada, Malayalam, Tamil, Telugu, Bengali, Assamese and Odia.
Sandip Dutta, Public Relation Officer, said that 139 can also be used to book an e-ticket (reserved) with the help of agents and multiple payment options including credit card, debit cards and wallets are available. In this procedure, you don’t even need to have an IRCTC login ID. It is a great utility for people who don’t have a computer, smartphone and are not very technologically proficient.