India’s First: Delhi Airport Expands Self-Drop Baggage System Across All Terminals

Delhi International Airport Limited (DIAL) has introduced a pioneering self-service mechanism at Indira Gandhi International Airport, enabling passengers to drop their luggage, collect tags, and complete the check-in process swiftly without the need for boarding passes or biometric validation. This innovation makes Delhi Airport the first in India and the second globally, after Toronto’s airport, to offer such a facility.

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The Self-Service Bag Drop (SSBD) Quick Drop Solution, now operational with 50 units across Terminal 1 and Terminal 3, significantly reduces check-in times, cutting the process from one minute to just 30 seconds. This system allows passengers to bypass traditional check-in desks by printing baggage tags at Common Use Self Service (CUSS) kiosks and then dropping their bags on the conveyor belt without scanning boarding passes or using biometric cameras.

Currently, the SSBD units are available for passengers flying with Air India, IndiGo, and Air India Express. The system also includes a single-click agreement for the dangerous goods self-declaration form and internal checks based on airline criteria, ensuring a seamless process.

This innovative technology is set to revolutionize the check-in experience at Delhi Airport, providing travelers with a faster and more convenient option.