Dewdrop Le Seasons Beach Resort

The hospitality service was very good.We were welcomed with a water melon juice which a warm gesture.Parking - It is well managed by the security person.Cleanliness- The rooms and loby was neatly maintainedRoom service - Excellent Room service.Especially Mr Anthony was like a friend.He should be promoted to front office Manager.He is Mr cool always with a relaxed smile.Food - Breakfast is Excellent and tasty.We also had our dinner which was tasty .Swimming Pool - It is neatly maintained with regular cleaning.DrawbacksThere had alloted us 3rd floor Room where we stayed for 4 nights with our 2 kids. It was very hot as it is in the last floor.ROOM ALLOCATION WAS NOT FAIR FOR LONG TERM STAY GUEST.1 litre water bottle sold for Rs 58 which is not acceptedNo water is kept in the filter.The idea is there want to have water bottles to be sold.I tested this on 2 occasions.

Its an old property, rooms are average size- good enough for a solo traveller or a small family for 2-3 nights. There's a common swimming pool which os well maintained. Rooms are clean with wifi, TV, boiling jug and iron. The shower in the bathroom is a bit weird.

For a 4 star category hotel, the rooms provided were shit’ for starts the bedsheets weren’t that clean. The electric kettle, fridge and TV weren’t working which are essentials when travelling with a baby. The hotel door doesn’t close properly and the AC doesn’t do much cooling and had to struggle with the remote. While the staff was courteous in resolving the issues one wouldn’t expect this to happen in the first place. Another thing I didn’t like is we requested to check out at 12 for which the reception agreed but they were continuously asking us to move out since 11:30 AM. I can’t complaint about this much but we moved to a similar 4 star category hotel on for a more affordable price with bigger rooms, and no complaint at all. The staff gave us a 2 hour late checkout as well.This hotel also charges a whopping 110 Rs for a glass of milk where as the other hotel we stayed at gave us milk free of cost irrespective of the glasses we ordered. I not saying they shouldn’t charge us, but Rs 110 for a glass of Amul milk is outrageous

Location of Property is excellent and also you may get everything nearby hotel.But, Reception Staff is not good at all and a lady at reception is not giving proper replies and also not ready to discuss on complaints of customers or did not listen any request at all.Mr. Anthony from Staff group was very kind and also helpful for customers and he should be promoted to other good level post.

This hotel was amazing. The staff was very friendly and professional, the rooms were spacious with modern bathrooms, and the location right in front of Candolim beach was great.