Zense Resort

I am extremely disappointed with my experience with Zense Resort, Candolim. Due to unforeseen medical and personal circumstances, I had no option but to cancel my entire Goa trip. I submitted supporting documents, including cancelled train tickets and other travel cancellations, to demonstrate that the trip was genuinely cancelled.What made the experience even more frustrating was the attitude of the hotel staff. Instead of showing empathy or trying to understand the situation, the communication was unhelpful and unprofessional. As a customer facing an unavoidable emergency, I expected respectful treatment and some willingness to discuss possible solutions.Despite knowing that I would not be able to use the room and that the room could potentially be made available to other guests, there was no support regarding my refund request. As a result, I am facing a significant financial loss through no fault of my own.I understand that hotels have policies, but good customer service requires flexibility and compassion in genuine cases. Unfortunately, my experience reflected neither. I would advise future travelers to carefully consider the risks before booking, especially if there is any chance their travel plans may change unexpectedly.Very disappointing customer service and lack of concern for customer circumstances.

One of the best hotel in Candolim under 2k, especially washroom was very clean,the staff was really amazing,very helpful and co operated since my train was delayed by 10 hours...The young young boy at the reception was very committed towards his job and handles the guest in a professional manner,great experience overall..only drawback is swimming pool maintainance ,also room lights were quite dim.. rest all was good

I forgot one mobile charge adopter worth 2k. And I called their person. And they refused to give that And told that there is no one adopter. But I know and I remember properly. So feel bad. Service boy took every time tips for him. It's not a problem. But my thing was missed I checked when reached bangalore. And call back to them. But I didn't get it.

A Peaceful Stay Away From Goa’s Chaos ’Perfect If You Want Comfort Without The Crowd.Zense Candolim offers a calm and comfortable stay experience for travelers who want to enjoy Goa while staying away from overly crowded areas. The property feels modern, clean, and quite relaxing.Experience: The stay felt peaceful with clean rooms, a comfortable atmosphere, and a nice place to unwind after exploring Goa. The overall vibe was calm and ideal for relaxing.Information: Located in Candolim, the property offers good connectivity to nearby beaches, caf??s, and popular tourist spots. Rooms are well-maintained, and the property works well for couples, families, and short leisure stays.Opinion: If someone wants a neat, peaceful, and comfortable stay in Goa without spending excessively, this is a good option worth considering. Great for travelers who prefer balance between relaxation and accessibility. ’

The hotel and rooms are good. Its in the upmarket place. Has south Indian restaurant Banana leaf at the ground floor which also caters to the hotel's breakfast. The rooms and bathroom are well maintained and noise level is also very low in rooms considering the heavy traffic outside. Beach is about 7 mins walk. You will reach the north side of candolim beach which is very quite. A short walk on the beach will take you to the happening area of the beach (if you want) with 100s of people and water sports. Overall a fine stay and good food options in 100-200 meters.