Emerald Inn

Please don't book rooms in this stay. Very poor room quality and staff behaviour is also very rude. Rooms are very smelly and baths are not at all clean. I can give zero rating to this property but google allows minimum 1. CC cameras are also not working, no proper parking. TV is not working. No proper wifi connectivity. No emergency contact in lift. Very bad property.

a week ago on GoogleAfter a long gap our family decided to plan trip and we choose munnar. We occupied entire main building with my family. Really it was a great experience at Emerald inn. We had stayed for 2 nights. The environment is surrounded by lush greenery. Food services are good but expensive. Rooms are clean and staffs are very friendly. Guides us each and every moment. And overall thanks to each and every staffs.One of the unforgettable days in our life with family.

’ 1/5 ’ Worst Stay Experience at Hotel Emerald Inn, MunnarWe had one of the worst experiences during our family trip.1.Misleading Tariff & Check-in Denial ’ Before booking, we called the hotel and they said the tariff was ’2,500 per room. But when we went there, they raised it to ’3,000 per room. I pointed out that on Goibibo the tariff was lower. The manager himself told us, ’If it’s showing less, book there.’ We immediately booked through Goibibo (’7,200 for 3 rooms after discount). But even then, they refused to allow check-in. Only after 45 minutes of Goibibo customer care intervention, we were reluctantly checked in.2.Unprofessional Behaviour ’ The operation manager was rude and arrogant, while the receptionist (Anitha) behaved sarcastically.3.Poor Service ’ Even after check-in, our polite request for food at 7:45 PM was denied.4.No Basic Amenities ’ Toiletries were not provided in the rooms.At 6 PM, with family and no other option, we had to stay. But the experience was stressful, misleading, and unprofessional.’’ Not recommended at all. Misleading tariff, rude staff, and worst service ’ please avoid Hotel Emerald Inn, Munnar.

It’s a very old building but the rooms are specious and if you are looking for a budget stay with the city access near , then this the place , staff were very kind and polite and helpful throughout the stay, Want to mention the manager who is there and helped us in directing us .

I directly walked in to hotel for room. I got one at 1700 inr but room was full of moisture on walls. They didn't tell me that breakfast is chargeable just on the last he gave me bill of 1000 inr for breakfast. So, ultimately I had to pay 4700 inrfor two days...better to choose hotel in valley e.g tea tree valley in 2500 inr with breakfast. Just good part in this hotel was one guy who was providing the service boy and yea chef prepare good food here...but reception guy just like there to get money from your pocket. Not recommended