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Fortune Resort Kalimpong - Member ITC Hotels' Group

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Kalimpong Khasmahal, Kalimpong, Upper Cart Road, West Bengal, Upper Cart Road, 737103

Exterior view
25+ Photos

Excellent Service

Staff are warm, helpful, and attentive to guest needs.

Tasty Food

Food quality is praised, especially for events and meals.

Mountain View

Rooms offer beautiful views of the surrounding mountains.

At Fortune Resort Kalimpong - Member ITC Hotels' Group, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking.Amenities at taxi offered by Fortune Resort Kalimpong - Member ITC Hotels' Group simplify the organization of your excursions, tourist activities, and other adventures in Kalimpong. Complimentary parking is available for guests.Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes.Chilly nights become more delightful than balmy ones, as you snuggle near the hotel's inviting hearth.Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Fortune Resort Kalimpong - Member ITC Hotels' Group. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room.For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A delightful breakfast is the perfect way to begin your day, and at Fortune Resort Kalimpong - Member ITC Hotels' Group, you can always indulge in a scrumptious meal on-site.All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. At Fortune Resort Kalimpong - Member ITC Hotels' Group, catering to your unique requirements is our priority. Guests with particular dietary preferences can choose from an assortment of dishes, featuring kosher and halal choices among other options. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At Fortune Resort Kalimpong - Member ITC Hotels' Group, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to massage and spa for ultimate relaxation. At Fortune Resort Kalimpong - Member ITC Hotels' Group, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool.

Popular Facilities

Pool with View

Pool with View

LAN Internet access

LAN Internet access

Buffet Breakfast

Buffet Breakfast

24*7 Room Service

24*7 Room Service

Bar

Bar

Fitness Centre

Fitness Centre

Premium Room
Recommended Deal

Premium Room

Free Cancellation

Bed and Breakfast

Book with ₹0

₹4,955

+ ₹709 taxes and fees, per night, per room

8.7

Excellent

99 reviews

55% positive reviews in last few days

Guest as saying

AMAZING😍

Flag

Couple • India • Jul 2026

Rooms could have been better , hospitality could have been way better when ITC BRAND is in use. We have stayed in ITC properties before in comparison to that stay was not as per standards here. Pool was off for renovation and that was informed prior as well. We had a 3 night stay not very happy with the overall experience.

Debosmita Das •

Solo Traveller • May 2026

I recently stayed at ITC WelcomHeritage Glenburn Kalimpong for 3 days with my family. The property undoubtedly has some wonderful aspects ’ the view is beautiful, the lawn and surrounding environment are peaceful and well maintained, and the staff members were consistently polite, warm, and helpful throughout our stay. Their hospitality was truly appreciated.However, despite these positives, I honestly did not feel this property delivers a true 5-star experience.We stayed in Room 302, and unfortunately there was a persistent unpleasant smell coming from the bathroom during the entire stay. The bathroom cleanliness and maintenance standards also did not match what one would expect from a luxury hotel.Food was another major disappointment. The breakfast and dinner spreads had very limited options, and the overall quality and presentation felt closer to a 3-star property rather than a premium luxury hotel.Overall, while the location, ambiance, and staff behavior were commendable, the maintenance and dining experience significantly fell short of 5-star expectations. I hope the management takes this feedback constructively and works on improving these important areas.

AJAHAR UDDIN •

Family • May 2026

Explore the Area

Kalimpong Khasmahal, Kalimpong, Upper Cart Road, West Bengal, Upper Cart Road, 737103

Around the property

    Nurseryman’s Haven

    0.36 km

    Nature Interpretation Centre

    0.6 km

    Kalimpong Cactus Nursery

    1.27 km

    Thongsha Gumpha

    1.89 km

    Mangal Dham Temple

    2.01 km

    Norlha

    2.04 km

    Durpin Dara Hill

    2.34 km

    Bhutan House

    3.27 km

    Deolo Hill

    4.57 km

    Pattabong Tea Garden

    19.44 km

8.7

Excellent

99 Users

Guest Impressions

spotlight icon

Guests appreciate the beautiful property and warm staff.

Many found the wedding services to be exceptional.

Some guests reported issues with service during events.

Cleanliness

9.8

Rooms maintained to a high standard of cleanliness.

Value for Money

9.8

Pricing does not match the quality of service provided.

Location

9.2

Well-situated for exploring local attractions and nature.

Staff

8.9

Friendly and attentive service enhancing guest experiences.

Room Comfort

8.5

Spacious rooms with beautiful views and modern amenities.

Food

8.4

Food quality varies, with some meals receiving praise.

Total Reviews

All Reviews (10)
Couple (2)
Solo Traveller (4)
Family (4)

Exceptional

9.6

AMAZING😍

Flag

Couple • India • Jul 2026

Disappointing Stay

6.0

Rooms could have been better , hospitality could have been way better when ITC BRAND is in use. We have stayed in ITC properties before in comparison to that stay was not as per standards here. Pool was off for renovation and that was informed prior as well. We had a 3 night stay not very happy with the overall experience.

Debosmita Das •

Solo Traveller • May 2026

Mixed Luxury Experience

6.0

I recently stayed at ITC WelcomHeritage Glenburn Kalimpong for 3 days with my family. The property undoubtedly has some wonderful aspects ’ the view is beautiful, the lawn and surrounding environment are peaceful and well maintained, and the staff members were consistently polite, warm, and helpful throughout our stay. Their hospitality was truly appreciated.However, despite these positives, I honestly did not feel this property delivers a true 5-star experience.We stayed in Room 302, and unfortunately there was a persistent unpleasant smell coming from the bathroom during the entire stay. The bathroom cleanliness and maintenance standards also did not match what one would expect from a luxury hotel.Food was another major disappointment. The breakfast and dinner spreads had very limited options, and the overall quality and presentation felt closer to a 3-star property rather than a premium luxury hotel.Overall, while the location, ambiance, and staff behavior were commendable, the maintenance and dining experience significantly fell short of 5-star expectations. I hope the management takes this feedback constructively and works on improving these important areas.

AJAHAR UDDIN •

Family • May 2026

Perfectly Managed Accommodation and Great Food

10.0

Staff was keen, attentive, quite helpful. It was a joy to spend 2 days.

Flag

Solo Traveller • India • May 2026

Pleasant Stay

9.0

The property was nice.

Flag

Yachika •

Couple • India • May 2026

Hotel Facilities

amenity
Access

Couple-friendly

24*7 Front Desk

Allergy-free rooms

Non-smoking rooms

Soundproof rooms

Suitable for adults

amenity
Safety and security

24*7 Security

CCTV in common areas

Fire extinguisher

Safety/security feature

Smoke detectors

amenity
Room amenities

LAN Internet access

Daily housekeeping

Kitchen

First Aid kit

Hand sanitiser

Ironing facilities

Liquor

Snacks or fruits

Safety Deposit Box

amenity
Family and kids

Play area

Kids' meal

Safety measures for kids

amenity
Transfers and transport

Onsite car parking

Airport transfer

Electric Vehicle Charging Station

Bicycle parking

Car rental service

Taxi/Cab service

amenity
Internet access

Internet services

amenity
Food and drinks

Buffet Breakfast

24*7 Room Service

Bar

BBQ Facility

Alternative Meal Arrangement

Coffee Shop

Happy Hour

Water Bottles

In-Room Breakfast

Kitchen

Liquor

Snacks or fruits

amenity
Activities and sports

Pool with View

Fitness Centre

Spa/sauna

Golf course(within 3 km)

Kids' swimming pool

Bicycles

Dartboard

Hiking

Karaoke

On-Site Entertainment

Ticket Services

Tours

Yoga Room

BBQ Facility

amenity
Services and conveniences

Facilities for Differently-Abled Guests

Air conditioning in Public Area

Photocopy/fax in business center

Luggage Storage

Laundry Service

Fireplace

Contactless Check-in/Check-out

Doorman

Dry-Cleaning

Food Delivery

Gift/Souvenir Shop

Grooming

Heating in Public Area

Infirmary

Invoice Provided

Smoke-Free Property

Smoking Area

Concierge

Free car parking

amenity
Accessibility

Elevator access

On-site accessible restaurants / lounges

Wheelchair-accessible

amenity
Safety and cleanliness

Anti-Viral Cleaning Items

Body Thermometer

Breakfast Takeaway Service

Cashless Payment Service

Common Area Disinfection (Daily)

COVID-19 Testing Facility

Doctor/Nurse on Call

Hot water linen and laundry washing

Hygiene Certification

Individually-wrapped food options

No Shared Stationery

Physical Distancing of at least 1 metre

Professional Sanitisation and Disinfection Services

Protective Screens in Common Areas

Regular Sanitisation of Rooms

Regularly disinfected rooms

Room Sanitisation Opt-Out Available

Room Sealing after Sanitisation

Room service app

Safe Dining Space

Safety Protocol-trained staff

Sanitised kitchen and tableware

Sterilising Equipment

Temperature Check

First Aid kit

Hand sanitiser

Contactless Check-in/Check-out

amenity
Outdoor

Garden/Backyard

amenity
Other facilities

Elevator access

amenity
Languages spoken

English

Hindi

Hotel Policies

Check-in:

From: 2:00 PM

Check-out:

To: 12:00 PM

Property Policies

  • Guest must be over 18 years of age to check-in to this hotel.
  • As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  • The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  • Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  • Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  • There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  • All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  • Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance.
  • Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
  • Primary Guest should be 18+ years of age

Property Information

  • Number of floors - 5
  • Number of rooms - 44

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Frequently Asked Questions when booking Fortune Resort Kalimpong - Member ITC Hotels' Group

What is the location of Fortune Resort Kalimpong - Member ITC Hotels' Group?

Fortune Resort Kalimpong - Member ITC Hotels' Group is located at Kalimpong Khasmahal, Kalimpong, Upper Cart Road, West Bengal, Upper Cart Road, 737103.

What is the check-in and check-out time at Fortune Resort Kalimpong - Member ITC Hotels' Group?

The standard check-in time at Fortune Resort Kalimpong - Member ITC Hotels' Group is 2:00 PM, and check-out is at 12:00 PM. Early check-in or late check-out may be available upon request, subject to availability and additional charges.

Can I modify my reservation?

Yes, you can modify your reservation by contacting our customer support or through your booking account. Please note that changes are subject to availability and may incur additional charges depending on the hotel's policy.

Is breakfast included in the room rate?

No, breakfast is not included in the room rate at Fortune Resort Kalimpong - Member ITC Hotels' Group.

What identification is required at check-in?

All guests must present a valid government-approved photo ID at check-in.

What is the cancellation policy?

Free cancellation is available for bookings at Fortune Resort Kalimpong - Member ITC Hotels' Group.

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