We just returned from a short trip to Shimoga, and unfortunately, our stay at this property was nothing short of disappointing.To begin with, the only positive I can acknowledge is that most of the staff were courteous and polite ’ and sadly, that’s where the positives end.When we checked in, we were escorted to our room and our luggage was placed on a broken slab. Once the staff left, we noticed the damage and immediately informed the reception. Instead of addressing the issue, we were asked ’Who broke it’? ’ an unprofessional and unnecessary response. I clarified that it was already broken when we arrived, yet no one took any action thereafter.The next morning, we discovered that the kettle hood was broken, and after struggling for a while, we somehow managed to make it work. When we informed the reception, we were told to ’not worry’ ’ a casual and dismissive response that reflected complete lack of ownership.Adding to our frustration, the telephone in our room wasn’t working, forcing me to repeatedly walk to the reception for even basic requests. Things got worse when the team messed up our booking and called us to check out a day early, despite our reservation clearly showing one more night. It took them a while to confirm their mistake, during which one of the staff members became noticeably arrogant in tone.When I asked to speak with the duty manager, I was told they were on leave and was made to explain my grievances to a random staff member, who could do nothing more than replace the broken phone in the room ’ hardly a solution after multiple lapses.Later that evening, we ordered room service. The food arrived after nearly an hour, even though we were repeatedly told it would be sent ’soon.’ We later ordered rotis and were informed that the kitchen was about to close, so only rotis could be provided. We agreed and requested that they send it quickly ’ yet an hour passed, the food never arrived, and our calls to room service went unanswered.To make matters worse, even our request for drinking water was ignored. We had to personally walk to the reception the next morning just to ask for water ’ something that should be basic and effortless in any hospitality setting.Finally, at the time of checkout, when I asked for an email ID to share my feedback, I was handed a salesperson’s phone number ’ which seemed more like an intentional deflection than a genuine attempt to hear feedback.Overall, what should have been a relaxing getaway turned into a series of avoidable frustrations and poor service experiences. For a property that positions itself as a reputed destination, the lack of accountability, coordination, and guest care was deeply disappointing.Update - Received a call from Mr. Prakash (who posed to be their F&B manager) on 30/10/25. He did nothing to explain on the issue or why these happened but had the audacity to ask me to remove this review.
anupam behera •
Solo Traveller • Oct 2025
