HOTEL HIMGIRI

I stayed at Hotel Himgiri in Manali for four nights, and the overall experience was very disappointing. Besides the location, there was hardly anything positive to mention. The hotel management really needs to improve its service standards and train the staff properly because the hospitality was far below what guests expect. Room service was a total disaster. One night, I ordered dinner and it took nearly an hour to arrive, and when it did, the food was cold. The staff showed no urgency or responsibility. Basic amenities were poorly handled. Toiletries were never adequately replenished. After every cleaning, I had to repeatedly call to get basic items. Bedsheets were not changed during my stay, which is unacceptable for multiple nights. Housekeeping standards were very poor. Power outages were a big problem. The hotel has no backup power, and we experienced several blackouts. For a hotel charging over Rs 3,500 per night, there should be at least basic backup facilities. The staff's attitude was very casual and unprofessional. They acted as if guests were friends dropping by, not paying customers expecting proper service. There was no professionalism or accountability. When issues were raised, they acted like it was no big deal instead of resolving them. The room lacked basic facilities: no dental kit, no kettle, and very slow WiFi that was almost unusable. Additionally, the hotel did not honor the 10% discount on food and beverages promised in my MakeMyTrip booking, showing poor transparency and guest management. Breakfast was another disaster. There was never enough food for all guests. One person was carrying paranthas and bhatures by hand, serving tables one by one at his own pace. The setup felt more like a communal feast than a hotel breakfast service. Guests had to wait and beg for basic food items. The only positive is the hotel's location near Mall Road. If your priority is just being close to Mall Road and you can overlook poor service, bad management, lack of amenities, and an unpleasant stay, this place might work. Otherwise, I strongly advise avoiding Hotel Himgiri. Based on my experience, a 1-star rating is deserved.

Pleasant stay

Had a wonderful stay experience at Hotel Heemgiri, Manali. The hospitality was truly excellent, and the entire staff was extremely courteous and supportive throughout our stay. A special thanks to Mr. Ramesh Thakur for his warm service and kind assistance, which made our experience even more comfortable and memorable.

There is no elevator.

Our stay at Hotel Himgiri was fantastic. The staff showed great courtesy, the meals were delicious, and the hotel manager, Mr. Ramesh Thakur, was very supportive and friendly. All in all, it was a memorable experience, and we strongly suggest this hotel. Thanks a lot.