Issacs Residency

Everything was good.

Gowtham •

Couple • India • Mar 2026

The stay was nice. The room was spacious and clean. All the services provided are good. The staffs behaviour was nice and good. The food was good. In room dining was good and they provided the food within 20 minutes. Overall the stay was excellent.

The purpose of this trip was to enjoy nature and experience the calm that Munnar is known for. Unfortunately, a series of poor choices led to a disappointing stay ’ starting with booking through Booking.com, travelling during a long weekend, and finally, selecting this hotel.To be fair, the hotel itself is not terrible, but there are several important points potential guests should consider before booking. The property is located at a busy market junction. During peak holiday periods, the road outside is so congested that taking your car out becomes a challenge. Even a simple walk outside for a cup of tea feels stressful rather than relaxing. If you are expecting scenic views, a balcony, or a peaceful atmosphere, this is not the place for you.The staff are not particularly warm and enforce some unusual and restrictive rules ’ for example, only one bottle of filtered water per room, regardless of the number of occupants. Even with two guests, an additional bottle is refused. Breakfast is extremely basic, repetitive, and poorly managed. Although breakfast timing is listed as starting at 7:30 AM, even at 8:15 AM items were still being brought out from the kitchen. There was also a clear lack of wait staff available to assist with water, refills, or basic service.The rooms had a noticeable mouldy smell, which is understood due to the weather. While the staff eventually tried to accommodate us, this only happened after significant miscommunication between teams, which further added to the frustration. Overall, the general atmosphere and attitude felt off throughout the stay. The experience left a very bad impression, and for the first time ever, we chose to check out early.

A great stay and truly value for money. The breakfast was really superb, and the staff were very kind and welcoming. Special appreciation to the front desk team’their warm and professional way of treating guests is highly appreciated. Overall, it was a wonderful experience at Isaac Hotel, Munnar.

Please do read full review.Positive Points:1.The rooms are clean and well-maintained, and in that aspect, the property deserves a 4-star rating.Negative Points:1.Although parking space is available, it is very congested. The hotel does not have a valet or driver, so whenever someone needs to take their vehicle out, guests are called and asked to move their cars, which is quite inconvenient.2.The worst experience was during breakfast. Vegetarian items like idly, veg sagu, and bread were placed right next to chicken sausages, and the same spoon/fork was being used for all items. Despite the kitchen staff clearly noticing chicken items falling into vegetarian food, no corrective action was taken.As a vegetarian, this was completely unacceptable and extremely unhygienic. This is not the way customers should be treated. I have photographic proof of this incident if required.3. I was charged ’6,850 per night, and honestly, the stay was not worth the price. Due to high demand in Munnar, prices seem inflated without matching service quality. In my opinion, this property does not truly qualify as a 4-star hotel..