Jewel Kongchen Retreat Spa

For a hotel heavily marketing its centralized heating system, the experience was disappointing. The heater barely worked, and after multiple calls for assistance, we were literally told "heater band kardo" (imagine going to a restaurant and when you state that the food isn't as promised, they say "khana chod do"). The call was then abruptly (rudely) ended while we were still speaking.The owner later came up and dealt with the situation quite passive aggressively, insisting that 20??C should be comfortable for us, as if he gets to decide how cold we feel. Since we didn't want to spend our trip arguing, we gave up, spent an uncomfortable night trying to figure out the heater, and didn't even bother using it the next night.Rest of the staff was good though, just that if you're advertising heating as a premium feature, it should work. Thanks for reading this review, and if you dont like it, feel free to follow your own advice and "app band kardo".

Despite the hotel promoting its centralized heating system, our experience was quite unsatisfactory. The heater barely functioned, and after several calls for help, we were bluntly told "heater band kardo" (similar to a restaurant dismissing complaints about food quality with "khana chod do"). The call was then ended abruptly and rudely while we were still talking. The owner later approached us and handled the matter with a passive-aggressive attitude, insisting that 20°C should be comfortable for us, as if he could dictate how cold we felt. Not wanting to spend our trip arguing, we gave up, endured an uncomfortable night trying to manage the heater, and didn't even bother using it the following night. The rest of the staff was good, but if heating is advertised as a premium feature, it should actually work. Thanks for reading this review, and if you don't like it, feel free to follow your own advice and "app band kardo".

This hotel is right at entry point of Lachung. I booked direct. Hotel rooms are big with great snow clad mountain views with good and neat bathroom. It has almost all facility but mis on few things.Bedsheet had one stain and to our surprise same was found again on next day when we came back from our trip.Kettle is dirty and dust all over though they cleaned after complaint. They said it was due to room service dusting then what is the level of room service itself?Breakfast is good so is dinner though when after sightseeing coming back they don't have anything to offer for food except frenchfries at evenings and sandwich.Lachung at great height and may be its not ok to expect these things but considering very high per day price it doesn't justify.If its around 5-6 k/day its fine.

This hotel is located right at the entrance of Lachung. I booked directly. The rooms are spacious with beautiful views of snow-covered mountains and have clean bathrooms. It offers almost all facilities but lacks a few things. The bedsheet had a stain, and surprisingly, the same stain was there the next day when we returned from our trip. The kettle was dirty and dusty, though they cleaned it after we complained. They said the dust was from room service, which raises questions about the quality of their room service. Breakfast and dinner are good, but after sightseeing, there is little food available in the evening except for french fries and sandwiches. Lachung is at a high altitude, so maybe these issues are understandable, but given the very high daily price, it doesn't seem justified. If the price were around 5-6k per day, it would be acceptable.

Terrible experience! The room heaters were not functioning, round-the-clock service was unavailable, the food quality was poor, and the spa was closed. The website provides incorrect information! There were also unnecessary additional fees, even for glasses!