La Casa Bonita Boutique Home

I want to share my true experience so other travelers can make a well-informed choice. Before booking, I contacted the owner and specifically asked about early check-in and late check-out. I was told early check-in was allowed with no extra fees and late check-out was permitted until 2:00 PM. We arrived at the property around 6:00 AM on Friday and completed early check-in smoothly. But once inside the room, we were very disappointed. The room was dirty. We saw bugs, and the bedsheets and blankets looked unclean and poorly maintained. The room's overall condition was much worse than what the online reviews suggested. The worst part was the bathroom. It had a strong bad smell and no basic toiletries were provided. We told the owner right away. A staff member checked the bathroom and agreed about the smell. Later, the owner said the smell was due to the exhaust setup and told us not to turn on the exhaust fan but keep the bathroom window open. They sprayed air freshener, which only helped briefly. We were also told toiletries are not supplied by the property, which was surprising since they are basic hospitality items. The owner promised to move us to another room the next day, but for us the problem was not just one room—it was the overall lack of cleanliness, upkeep, and guest comfort. Because of this, we cut short our planned 3-day stay and checked out on Saturday. On Saturday, due to traffic, we reached the property around 1:45 PM to pick up our luggage. We asked for just 30 extra minutes for check-out, and the staff agreed. We checked out around 2:30 PM. However, at checkout we were unexpectedly asked to pay an extra ₹2,000. At first, they said it was for early check-in, even though we had confirmed before booking there would be no extra charge. When I reminded them, they changed the reason to a late check-out fee. It was frustrating since we were only about 30 minutes late and had informed staff. There was a lot of unnecessary arguing, but since we were running late for our trip, we paid and left. Honestly, this was one of the most disappointing stays I've had. We booked after reading positive reviews, but our experience was very different. We felt the money spent was not worth it. Pros: - Early check-in was initially allowed. Cons: - Poor cleanliness. - Bugs in the room. - Bad smelling bathroom. - No basic toiletries. - Poor maintenance. - Confusing communication about extra charges. - Overall disappointing hospitality. I usually avoid negative reviews, but I think sharing honest experiences is important. I hope management takes this feedback seriously and improves cleanliness, maintenance, and transparency so future guests don’t face these problems.

I want to share my honest experience so that other travellers can make an informed decision.Before booking, I contacted the owner and specifically asked about early check-in and late check-out. I was informed that early check-in was possible without any extra charges and that late check-out would be allowed until 2:00 PM.We reached the property around 6:00 AM on Friday and completed the early check-in without any issues. However, once we entered the room, we were extremely disappointed.The room was not clean. We noticed bugs in the room, and the bedsheets and blankets did not look clean or well maintained. The overall condition of the room was far below what we expected based on the online reviews.The biggest issue was the washroom. It had a very strong foul smell, and basic toiletries were not provided. We informed the owner immediately. A staff member inspected the bathroom and agreed that there was a bad smell. Later, the owner explained that the smell was caused by the exhaust configuration and advised us not to switch on the exhaust fan and instead keep the bathroom window open. They sprayed an air freshener, which only temporarily reduced the smell. We were also informed that toiletries are not provided by the property, which was surprising because they are a basic hospitality amenity.The owner promised to shift us to another room the next day, but for us the issue was not just the room—it was the overall lack of cleanliness, maintenance, and guest comfort.Because of this experience, we decided to end our planned 3-day trip at this property and check out on Saturday itself.On Saturday, due to traffic, we reached the property around 1:45 PM to collect our luggage. We requested just 30 extra minutes for check-out, and the staff agreed. We checked out at approximately 2:30 PM.However, during checkout we were unexpectedly asked to pay an additional 2,000. Initially, we were told it was because of the early check-in, even though we had already confirmed before booking that there would be no extra charge. When I reminded them of this, the reason changed to a late check-out charge. It was frustrating because we were delayed by only around 30 minutes, and we had already informed the staff.There was a lot of unnecessary discussion, but since we were getting late for our journey, we paid the amount and left.Honestly, this was one of the most disappointing stays I've experienced. We booked this property after reading positive reviews, but our personal experience was completely different. We felt that the money we spent was not worth the stay.Pros:- Early check-in was initially accommodated.Cons:- Poor cleanliness.- Bugs in the room.- Foul-smelling washroom.- No basic toiletries.- Poor maintenance.- Inconsistent communication regarding extra charges.- Overall disappointing hospitality.I normally don't like leaving negative reviews, but I believe it's important to share genuine experiences. I hope the management takes this feedback seriously and improves the cleanliness, maintenance, and transparency so future guests don't face the same issues.

ixigoer •

Couple • India • Jul 2026

I recently spent time at La Casa Bonita and enjoyed a fantastic experience throughout. The hotel offers a calm and rejuvenating atmosphere, ideal for unwinding. Our rooms were large, impeccably clean, and very cozy, helping us feel right at home. The staff were extremely kind, polite, and always eager to assist with a friendly attitude, making the hospitality stand out.

My stay at La Casa Bonita was absolutely delightful. From the moment I arrived, the staff greeted me warmly and with great politeness. The hotel offers a serene and tranquil environment, ideal for unwinding after a day spent exploring Rishikesh. My room was clean, roomy, and very cozy, with all amenities well kept. The food stood out as a major highlight—each dish was fresh, tasty, and thoughtfully prepared. I also appreciated the hotel's location, as it provides easy access to key attractions, cafés, and the Ganga river. The staff's careful attention and friendly service made my experience even more special. I would certainly stay at La Casa Bonita again on future visits to Rishikesh and highly recommend it to anyone seeking a pleasant and comfortable stay.

La Casa Bonita is a great option if you're visiting Rishikesh. The serene environment, well-kept property, and cozy rooms made my visit very pleasant. The hospitality stood out, with the staff making extra efforts to make sure everything was just right. The food was particularly memorable, full of flavor and some of the best I've enjoyed while traveling. Its prime location near key city sights adds to its appeal. I departed with fond memories and am eager to return.