Lemon Tree Hotel Kasauli

We reserved the top room available, but it was only okay.

I picked Lemon Tree expecting the quality and standards of a well-known hotel brand, but my experience was quite the opposite. The hotel seemed way overpriced given the quality and amenities it provided. The photos on Google give a very different impression than the actual property. Many images are misleading and don't truly represent the current state or facilities of the hotel. For instance, the kids’ play area shown in the pictures was not available during my visit. There was no parking, no swimming pool, and no proper play area for children. If you're traveling with family or kids, don't rely only on the photos before booking. The room was smaller than expected for the price and felt cramped rather than cozy. There was nothing to do inside the hotel—no recreational options or amenities to justify the premium branding. It felt like being stuck in the room without any worthwhile experiences. The room itself was in bad shape, with a bad smell, damp walls, and even insects inside. I had to ask for a room change, which is very disappointing for a hotel claiming to be premium. Overall, this stay did not live up to the Lemon Tree brand's reputation. I expected much better standards, upkeep, facilities, and honesty. I am sharing photos of the room's condition so others can compare reality with what's shown online before booking. Don't waste your money and time staying here.

I stayed at Lemon Tree and paid about ₹12,000 for one night, but the experience was disappointing and not worth the cost. For a hotel in this price range, I was surprised there was no parking or swimming pool. I expected much better amenities for what I paid. The room was below my expectations. It smelled bad, was not clean, and had insects inside. The walls showed dampness and seepage, and I have photos to show this. What was worse, I had to ask for a room change. Having to switch rooms at a reputed brand like Lemon Tree after paying ₹12,000 raises serious concerns about quality and upkeep. The only good thing was the staff, who were polite and helpful. Sadly, the poor room condition and lack of facilities made this stay a total waste of money. I hope management fixes these problems so future guests have a better experience. I suggest if you want to spend money, stay at Ramada Kasouli instead.

This is the worst hotel I've ever stayed at, couldn't sleep at all. There were no slippers in the room and it smelled very bad. I booked two rooms but it was not worth it. The bedsheets and blankets also had a strong unpleasant odor. There were ants and cockroaches in the room. The buffet breakfast service was very slow as well.

Stayed for two nights. The hotel is quite nice, featuring a good restaurant, spa, and gaming area. The facilities are clean and excellent. Nearly all rooms have balconies with beautiful views, which is a major plus. Unfortunately, we couldn't enjoy the views at night because of a party on the top floor with loud music and noise. Otherwise, it was an ideal spot for a getaway staycation. The staff were polite and friendly. The chefs prepared some delicious food. They respond quickly to any suggestions we made. Parking is limited, tight, and minimal. Despite that, I would definitely recommend it for a staycation.