Osborne Classic Resort

We stayed here during the monsoon season, so we got the resort at a discounted rate. While we weren’t expecting perfection, we did expect an experience that justified its branding as an ITC Fortune property and its 5-star listing on Google Maps. Unfortunately, it felt more like an average mid-range hotel. There are much better options around Benaulim in the same price range.The rooms were decent but lacked the premium feel you’d expect. The toiletries were extremely basic, room slippers weren’t provided until we requested them, and the bathroom could have been cleaner. We also noticed odd inconsistencies - for example, our friends booked a higher-category Premium Room, but it didn’t even have the minibar snacks that were stocked in our Deluxe Room.One thing that isn’t clear from the online listing is that the resort occupies only a small part of the overall property. Most of the landscaped area belongs to the adjoining Majestic Palms residential complex. The larger swimming pool shown in many photos is not accessible to Fortune guests; only the smaller pool near the entrance is. The pool itself was clean and well maintained, but the listing gives a misleading impression of the property.The breakfast buffet had a good number of options, but the menu barely changed over three days and nothing really stood out.Overall, the stay wasn’t bad, especially at monsoon prices, but it certainly didn’t feel like a 5-star resort. If you’re paying full price or looking for a luxury experience, there are better options in South Goa.

Our stay at Fortune Resort Benaulim was wonderful, and I highly recommend it for families visiting Goa.A special thanks to Ms. Sujata, who made the booking process extremely smooth and trustworthy. She patiently addressed every request, communicated honestly, and even upgraded our booking from a Deluxe Room to a Premium Room at the time of reservation. She also helped us get an excellent meal package at a great price. Her professionalism and kindness deserve special appreciation.The hospitality throughout the resort was outstanding. Every staff member was warm, courteous, and especially caring towards our children. The room was clean, cozy, comfortable, and well-maintained. Whenever we called reception, the response was quick.A special mention to Mr. Rishabh, an intern at the reception. When another staff member wasn't available, he personally delivered the water bottles we had requested for our baby. Such thoughtful gestures truly make a difference.Another thing we loved was that the resort had no unnecessary restrictions on outside food. They allowed Zomato deliveries without any hassle, and water bottle refills were provided promptly without extra charges.The biggest highlight of our stay was Zodiac Restaurant. The breakfast and dinner were absolutely exceptional’every dish was delicious. If you're staying here, I strongly recommend booking the dinner package.A huge shout-out to Mr. Khan, who is truly the soul of Zodiac Restaurant. Just trust his recommendations’you won't be disappointed. Even with a fixed menu, he encouraged us to enjoy whatever we liked and ensured we had an amazing dining experience. Also, Rahul and Vikas were incredibly attentive, friendly, and wonderful with our children. Their hospitality was simply outstanding.The only issue we faced was that the AC stopped cooling on the second evening. Although a technician attended it, it wasn't fully resolved, and we had to spend the night without proper cooling. I hope the management improves preventive maintenance so future guests don't face the same inconvenience.One more best thing is, the property gives free cab service to and from beach which is around 1kms awayApart from this one issue, everything exceeded our expectations. Thank you, Ms. Sujata, Mr. Rishabh, Mr. Khan, Rahul, Vikas, and the entire Fortune Resort team for making our stay so memorable. We would definitely love to visit again!

We had a wonderful and memorable stay. From the moment we arrived, the hospitality was exceptional. All the staff members were polite, courteous, caring, and always willing to help, making us feel comfortable throughout our visit.Since we visited during the monsoon season, we did not explore many outside restaurants and mostly dined at the in-house restaurant, Zodiac. The food was delicious, hygienic, and consistently well-prepared. The restaurant's ambience was warm and inviting, which made our dining experience even more enjoyable.A special mention to the Food & Beverage Manager, Mr. Bishnu and Kevin from restaurant department supported us throughout our stay and ensured that we had a pleasant experience. We would also like to appreciate Kajal, Prafull, and Purnima for their helpful guidance, prompt assistance, and genuine hospitality.The swimming pool was clean and well-maintained, and the housekeeping team did an excellent job, with room cleaning services being prompt and efficient.Overall, it was a thoroughly satisfying and pleasant stay, and we truly appreciate the warmth and professionalism of the entire team. We look forward to visiting again.

I loved the resort for many reasons during my stay there for the Sumedhas Summer Program 2026.1. I found The hotel staff very easy and simple to deal with and very accomodating of our needs2. Safe for children to navigate3. Maintained well and staff were very responsive4. Food was good and needs were addressed .5. Staff were friendly and very helpful.I would recommend this resort for a program or for a holiday.

Warm, Attentive and Uncomplicated HospitalityI stayed at Fortune Resort Benaulim from 16th to 23rd May as part of the Sumedhas Summer Program 2026. We at Sumedhas host this gathering each year ’ a deeply contemplative and transformative space for the Fellows who anchor it and the many participants who travel in to join the community. A week like this lives or dies on the details, and it asks a great deal of our hospitality partners: ground seating, precise meal and refreshment timings, dietary needs of every shape. The kind of requirements that are easy to nod at and hard to actually honour.The team at Fortune Resort Benaulim honoured every one of them ’ and then went further. Not once did a request feel like an imposition. Participants told us, again and again, that they felt genuinely looked after; their needs weren't just met but quietly anticipated and exceeded.A few people deserve to be named. Executive Chef Sudhanshu, Chef Arjun, and the kitchen team turned every meal into something we looked forward to, dietary requirements and all. Khan, in service, carried himself with a grace that made everyone feel at ease. And Princely, along with the whole team behind them, brought a generosity of spirit that you simply cannot train into people ’ it has to come from within.This wasn't just good service. It was care. It made our work possible, and it made our stay genuinely memorable.We look forward to hosting many more gatherings in collaboration with the Fortune Resort Benaulim team. To this stellar group ’ thank you, and continued success to you all ’’