ROSWELL NEST

Upon reaching there, they said that room that was booked is not available. And If I wish to stay, I will need to pay extra.

Couple • India • Apr 2026

I reach this hotel then hotel staff say me room is not available

Business traveler • India • Apr 2026

The staff denied providing a room upon arrival.

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Couple • India • Apr 2026

Dear Agoda Support Team,I am writing to formally raise a complaint regarding a highly disappointing and fraudulent experience at ROSWELL NEST (Booking ID: 2000518104).I had booked a room for 566 under the “pay at property” option. When I arrived at the hotel, the staff refused to provide the booked room and claimed that all rooms were already full, even though the same room was still showing available on the Agoda app.The staff then falsely stated that my booking was only “50% confirmed” because no advance payment was made. This condition was never mentioned during the booking process.While I was at the reception, I observed that around 10–15 other customers were facing the exact same issue. This clearly indicates a repeated and deliberate pattern of misleading customers by showing low prices online and then refusing check-in upon arrival.I also noticed that the hotel initially denies Agoda customers and later sells the same rooms to other customers at higher prices or forces the same customer to switch to a higher-priced room. This clearly shows that the property is intentionally misleading Agoda customers.After I insisted, the staff first asked me to take another room for 1000, then reduced it to 800, and finally gave it for 600. This clearly shows price manipulation and coercive behavior.Since I had no other option at that time, I was forced to take the room at 600. At the time of checkout, the hotel refused to provide any bill or receipt and behaved in an unprofessional manner, stating that I could complain anywhere and they would continue such practices.Additionally, I noticed that some of the staff members appeared to be underage and there was a clear lack of proper service and professionalism at the property.This entire experience caused significant inconvenience, mental stress, and financial loss. It is a clear case of fraudulent “bait and switch” practice.I request Agoda to:1. Conduct a strict investigation into this property2. Take appropriate action against ROSWELL NEST3. Provide fair compensation for the inconvenience and misleading experienceI hope Agoda takes this matter seriously to prevent other customers from facing similar issues.

Solo traveler • India • Apr 2026

No cleanliness as informed. Tables were unclean, chair was damaged. Dust all around. No locks available for room. Washrooms were unclean and tap leaking the entire night. Just one tubelight no other smaller source of light. No washroom in lobby.

Rajesh Shinde •

Solo Traveller • India • Apr 2026