Holiday Inn Express New Delhi Int'L Airport T3 By IHG

I landed in the early evening and departed early morning, so Holiday Inn at IGIA T3 was perfectly located. The facilities and Cafe were ideal for a short layover, would definitely recommend.

ixigoer •

Solo Traveller • Australia • Oct 2026

One of the Worst Hotel Experiences – Extremely Rude Staff and Terrible ServiceThis was honestly one of the worst hotel experiences I have ever had. The staff were rude, unwelcoming, and completely lacking in basic hospitality.The hotel is located inside Terminal 3 of the airport, within a highly secured area where guests have very limited freedom to move in and out. Given this arrangement, the hotel should have a proper and professional system to receive its guests. Instead, upon arrival, we were left waiting at the security checkpoint in front of the hotel, practically begging people to contact the hotel staff to come and escort us in. Is this really how a paying guest should be treated?The check-in experience was equally unpleasant. The staff questioned us about unnecessary details, including our flight timings, in a manner that felt intrusive and condescending. The attitude was as though guests had no other choice but to accept whatever treatment they received simply because of the hotel’s location.Being inside an airport does not give a hotel the right to treat its customers poorly. Guests pay for accommodation, comfort, convenience, and service — not to be made to feel helpless, unwelcome, or humiliated.What makes this even more disappointing is the price charged. For the same money, I could have stayed at the Radisson Blu Plaza Delhi Airport, where the overall experience and breakfast were far better. The difference in hospitality was remarkable.I understand airport security procedures, but there is absolutely no excuse for poor communication, an unwelcoming attitude, and a lack of basic courtesy towards paying guests.My recommendation: Think twice before booking this hotel. Do not assume that its airport location and security arrangements mean you will receive good service. In my experience, the hospitality was extremely disappointing, and the hotel needs to seriously improve its guest handling, staff attitude, and check-in procedures.A hotel should make travellers feel welcomed and cared for, especially when they are tired from travelling. Unfortunately, this hotel did exactly the opposite. I would not choose to stay here again.

ixigoer •

Solo Traveller • Malaysia • Oct 2026

Good for those who hv long transit

ixigoer •

Group • Oman • Sep 2026

Sonu, the airport supervisor, greeted us at the check-in counter in the international arrivals area. After a 24-hour flight, we were exhausted and jetlagged. He ensured the process went smoothly, especially with the extra security needed to stay overnight at the airport. I truly appreciate his friendly and helpful attitude. The rooms were comfortable and mostly quiet, though some noise was expected given the 24-hour check-in service. Breakfast was enjoyable, and the additional wellness services were a nice touch. I loved the aerial view from my window, watching people check in while being far enough away to avoid the noise. I will definitely return.

My stay at Holiday Inn Express New Delhi International Airport T3 was very enjoyable, and I especially want to highlight Mondal. He was incredibly helpful, kind, and attentive during my entire visit. Mondal truly went the extra mile to support me, making me feel well cared for. As a solo traveler in India, his assistance and kindness were very meaningful and greatly improved my comfort and ease at the hotel.