Two of India’s famous airports, Delhi’s Indira Gandhi International Airport (IGIA) and Mumbai’s Chhatrapati Shivaji International Airport have been ranked number one for their quality services by the Airports Council International (ACI), a trade association of 1,953 airports in 176 countries.
“ASQ has statistically validated the winners to ensure accuracy; as such, a tie indicates that no statistical difference has been found between the scores of two or more airports,” said ACI.
In a proud moment for India, these airports surpassed Beijing and Shanghai Pudong airports which tied for number two.
Delhi Airport Ranked Number 1 in Service Quality
Indira Gandhi International Airport of Delhi has been ranked world’s number one among airports handling more than 40 million passengers per annum as per a survey conducted by Airports Council International. The airport recorded 63.5 million passengers in 2017.
Mumbai Airport Ranked World’s Best for Customer Experience
Ranked as World’s Best Airport for Customer Experience, Mumbai’s Chhatrapati Shivaji International Airport bagged the title basis a feedback on 34 performance indicators. These included service parameters, check-in, restaurants, security, restrooms, etc.
Apart from these, there are seven other airports in India that made it to top three positions in various categories. In the 5-15 passengers per annum million category, Hyderabad and Cochin ranked 1st and 3rd respectively. In the 15-25 million category, Bengaluru ranked second and Chennai ranked third. In the 2-5 million category, Lucknow was ranked first.