Bruton resorts

Jessy Akka provides excellent service. The food is delicious. The atmosphere is unique and the hospitality is welcoming. Definitely worth a visit!

After we booked the room the next day morning i called the Resort's manager (Contact details given by the this platform as manager was not the real manager, he was a agent or something which even the this platform doesn't know) and he asked my details and confirmed the booking.When I was on the way to kodaikanal, i saw the message from the Resort which sent on yestdy night. I was confused cause i already called the manager and confirmed the booking, so i called the Resort again, that time the number they gave was different. Still when i called the guy and shared my details he said "yes Sir the booking is confirmed ". So then no issues right, that's wht we expected. When we arrived around 12.40 and checked with staff about the booking they said they don't know anything about it. I showed him the number and time i called he said 1st he don't know him... Then i called and talked he said u didn't give the advance, huh where this platform did mentioned about the advance payment... It was on arrival payment at the Resort... Clearly mentioned by this platform. The guy i called in the morning said..."sir i thought ur abin i heard different name... But i heard him say clearly 4 adults Alfin raju... When i asked him he saying ur abin 4 rooms right booked... What the heck. Really it was a scam by the Resort or this platform. I would never suggest either both. And finally they gave us the room after make issue, but not the one which was showen in the picture while booking.Dear this platform either please update the details of hotels and check the hotel and staff management are good or else just stop scaming People... I used to book from ur website and after this incident I won't and never suggest any one.Thankyou

ixigoer •

Family • India • Aug 2026

My recent stay at Bruton Resort, Kodaikanal was quite disappointing. The room service fell short of expectations, lacking basic items like a kettle and water heater, which made the stay inconvenient. We also struggled to get adequate help from the staff. The worst part was the manager, Mani, whose rude and unprofessional attitude worsened the situation instead of addressing our concerns. Considering the price, I anticipated better service, hospitality, and essential amenities. I hope the management addresses these issues to improve guest experience and staff conduct. Overall, it was a very unsatisfactory stay and not something I would suggest based on this visit.

Lovely resort with a pleasant atmosphere

The location was convenient, but there was no dental kit provided. The absence of a kettle in this kind of place was frustrating. Despite requesting a dental kit, we never received one. The switches in the rooms were located far from the bed, which was difficult for elderly guests. Breakfast consisted only of Tamil-style dosa and idly, with no eggs or live cooking options. Paying 5k for two rooms seemed expensive given the facilities. The only positive was its closeness to the lake.