C Pearls Hotel and Banquet

I had an absolutely horrible experience at C-Pearls Hotel. The female receptionist on the morning of 13 September, 2025 was extremely rude, unwelcoming, and completely unprofessional.I arrived around 10:30 am and politely asked for check-in. She first told me the room would be ready at 11:30 am, so I agreed to wait in the lobby. The lobby itself was dirty, lift was not working, hotel was unhygienic, and filled with mosquitoes that bit me while I waited. At 11:30 am, when I went back to her, the receptionist rudely told me she would not give me the room and that I had to wait until 12 pm. When I pointed out that she was giving rooms to other customers much earlier, she unapologetically said that she ’will not particularly give me’ a room before 12 pm no matter what, and arrogantly challenged me that ’I COULD COMPLAIN TO ANYONE BUT SHE WILL GIVE ROOM TO ME ONLY AT 12 pm’.Her abrasive attitude, arrogance, and outright denial of service were shocking, especially in the hospitality industry. She made sure that other guests received rooms while deliberately keeping me waiting just to prove a point. This is absolutely unacceptable behavior from hotel staff.When I finally got into a room, it was filthy, smelled bad, and there were cockroaches inside.This was one of the worst hotel stays I have ever had. I strongly advise other travelers to avoid this hotel at all costs.

Staff behaviour was good but property was not maintained properly.Hall, Reception area and dining area was good but room was not properly cleaned.There was dust in room floor and table.Sofa chair was worst.Washroom was not cleaned properly.Overall experience was okay okay but not to good.Dental kit , soap and shampoo was not provided.

Stayed there 2 days. Well behaved staffs. Very Good rooms. The only thing felts negative was the foods they serve was always on 'salty' side. No matter how many times I've raised this issue, Breakfast to Dinner everything salty. Hope next time they'll not repeat this.

The room itself was clean and comfortable, but the water service was extremely disappointing. There was no running water in the morning, and it took almost 6 hours for the issue to be resolved. Not having access to water, especially in the washroom, was a major inconvenience and completely unacceptable. Management needs to address this immediately, as it seriously affects the overall experience.

The whole experience of staying at this place was pathetic. Reception staff was arrogant right from entering in the hotel and the way they were during the stay. Elevators stopped working and it took them more than 15 hrs to get them fixed after multiple follow ups with the staff. Rooms were not cleaned properly and mosquitoes everywhere. Air conditioning was not running in lobby areas as well. Parking was a dark messy hole.