Coconut Lagoon - CGH Earth

Stay was stunning , best view and location , staff was superbly courteous

ixigoer •

Family • India • Sep 2026

Dear Coconut Lagoon Team, we truly appreciated the calm, serene, and refreshing environment of your property. The food was decent, but since Kerala is known for its traditional massages, I was eager to try that experience. Sree Lakshmi did well, but sadly, Aisha didn't fully grasp my concerns. Instead of easing my pain, it has actually increased, which was disappointing. Overall, I would give my stay a 3.5/5 ⭐. The property is lovely, and I hope you consider my feedback about the massage carefully. Regards, Vidhi Bajaj

We stayed in a bungalow for two nights. We absolutely loved the room with the outdoor bathroom. Everyone was spotlessly clean. The facilities at te resort were also in perfect condition. The pool area was really nice and never busy. We did the sunset cruise which was also very informative with the naturalist giving a talk about the lake and how it has been managed over the years. The talk was very good. The buttfly gargen was great, we went twice. Out daughter did the pottery experience which she loved. The staff were great and organized a transfer to Cochi airport for us which cost 5500 rupees in a large suv which took 4 large suitcases and backpack with ease. Our daughter took a smaller car which cost 4700 rupees in. The journey took less than 2.5hrs and our driver was great. I would definitely stay here again. We all loved it. The dinning experience was also very good. The restaurant manager was excellent making sure everything in the restaurant run seamlessly. We did not eat the buffet, but our family member who did loved it. My biggest issue was that the refrigerator actually stopped when you remove the room key. Use another membership card in this slot when you leave the room if you like cold stuff. Other than this we had truly nothing at all to complain about .

ixigoer •

Group • Australia • Sep 2026

I enjoyed a fantastic three-night stay at CGH Coconut Lagoon, which I found to be one of the most stunning places I've visited in a long time. The property is incredibly beautiful, serene, and thoughtfully designed. Our cottage was situated near the water, offering a wonderful view of the backwaters and the sunset. Being able to walk over and watch the sunset was a delightful part of our visit. What truly made the stay exceptional was the staff. From the warm greeting to the farewell, everyone was very considerate and ensured our experience was excellent throughout. Special thanks to Gokul from Guest Relations, who was very kind and attentive, spending time sharing details about the property, offering tours, and attending to our needs. The food and beverage team deserves special recognition as well. Sachin, the bar manager, was cheerful and attentive. Shafi went above and beyond to make us comfortable, understanding our preferences and proactively meeting our needs. Head chef Shinoj was approachable, friendly, and happily engaged with guests, even arranging food for our journey home. Gautham and Rahul fulfilled a personal request of mine, while Shreevinya and Amal were always sweet and proactive whenever we needed assistance. Anjali took great care of everyone during tea time, ensuring we had snacks and tea comfortably. Jaison was also very warm and attentive. Another highlight was the cycling tour around Kumarakom with Pradeesh and Vishnu, which I thoroughly enjoyed and learned a lot about village life, rope making, and toddy tapping. Akash guided us through the butterfly garden and joined our sunset boat ride, sharing his warmth and knowledge. A gentleman named Sunil played the flute beautifully during the welcome and boat ride, adding a peaceful ambiance. Housekeeping staff member Anush Lal was always helpful and reminded us to reach out if we needed anything. Akhita from Guest Relations warmly welcomed us upon arrival and made us feel at ease. I also appreciated CGH Earth's commitment to sustainability, which is clearly reflected in the property's operations, not just words. Overall, it was a truly memorable three-night stay. While the property is breathtaking, it was the kindness, warmth, and genuine care of the people that made it truly special for us.

This summer, I stayed at two other CGH Earth properties—Marari Beach Resort and Spice Coast Cruises—and both were excellent. Sadly, Coconut Lagoon was a disappointing and stark contrast. I reserved the top-tier villa, expecting the same quality as the other CGH locations, but the villa was run-down with cracked tiles, floors that seemed poorly cleaned and maintained, and general neglect. I even found dead cockroaches in the living room and bathroom. When I mentioned this, I was told pest control was happening that week, but the problem went beyond that. The villa's upkeep was not up to the brand's usual standards. The backwater views, which should have been a highlight, were marred by floating garbage. The grounds felt mediocre, especially compared to the lush, well-maintained Marari Beach Resort. The front desk service was the worst part—staff were unfriendly with no smiles, and check-in felt more like a lecture. One staff member recited the resort's activities and meal times in a flat, robotic way, lacking warmth. When I requested a specific meal time, her tone was curt rather than polite, setting an unwelcoming mood that made the stay stressful instead of relaxing. The only positive was Serita, who was helpful and professional, and helped me get a refund. After leaving Coconut Lagoon, I stayed at Kumarakom Lake Resort, and the difference was huge—better upkeep, service, and overall experience. Considering how good Marari Beach Resort and Spice Coast Cruises were, I was surprised by how much Coconut Lagoon fell short. I suggest CGH Earth reevaluate maintenance and staff training at this property.