Evara Heights

I have always preferred and trusted Agoda for booking hotels during my trips, and I am also a Platinum customer. But this time, I honestly felt that blindly trusting Agoda almost ruined my entire trip.First of all, I booked a Deluxe Room with Balcony, including breakfast, through Agoda. After making the payment, I even called the hotel directly and confirmed my booking with them.However, after reaching the hotel and checking in, the room I was given had absolutely no resemblance to the room I had booked. There was practically nothing in common between the actual room and the room shown in the pictures uploaded on Agoda.As a customer, I choose and book a room based largely on the room category, facilities, and photographs displayed at the time of booking. Naturally, I expected to receive what I had actually paid for. But despite repeatedly requesting the hotel staff to address the issue, they simply refused to listen to me or provide a satisfactory solution.Eventually, I was more or less forced to pay an additional 2,000 just to upgrade the room.Unfortunately, even the upgraded room was far from satisfactory. The bathroom had a serious water-blocking/drainage issue, the sliding wardrobe was not functioning properly, and there were several other problems that made the stay unnecessarily frustrating.At that point, I realised that I was already stuck with a booking made through Agoda, and instead of allowing these issues to completely destroy my trip, I decided to ignore the problems and focus on enjoying whatever was left of my vacation.But that does not mean I am going to accept this kind of wastage of money as a customer.I trusted Agoda, I paid for a specific room category, and I expected to receive exactly what was advertised. What happened this time was simply not acceptable.After this experience, I will honestly think a hundred times before making another hotel booking through Agoda. And to everyone reading this review, my sincere advice is: unless you have no other option, think twice before choosing this hotel.

ixigoer •

Couple • India • Oct 2026

The very best

The hotel was okay and had a nice atmosphere, but there were issues with the AC not functioning.

I had an excellent stay. The hotel is purely vegetarian and also accommodated our Jain food requirements. It is located near MG Marg. A very good hotel.

My stay at Evara Heights Gangtok was quite good. The rooms were very comfortable and enjoyable. The staff were attentive and ready to help whenever necessary. The hotel's location was convenient, which made traveling around easy. Overall, it was a positive experience.