Glenville forest resort & spa

1/5 — Extremely disappointing experienceI stayed at Glenville Forest Resort & Spa, Dehradun with my family, expecting a comfortable and pleasant stay. Unfortunately, the experience was horrible and far below what one would expect from a resort of this category.1. Intermittent water supply — extremely frustrating and unacceptableThe water supply in the washroom would stop intermittently. Almost every time we used the washroom, the water would suddenly stop, after which we had to call the manager, Krishna Kumar. Somehow, after around 5 minutes, the water would resume.The worst incident happened at around 11:30 PM at night. I was in the washroom when the water supply stopped completely. I tried contacting the manager, but his phone was switched off. My wife had to search the entire resort late at night looking for someone who could help, but she couldn’t find a single staff member available.I was literally stuck in the washroom for around an hour.Eventually, my wife went all the way to the main gate and approached the security guard. The security guard called someone, apparently switched something on, and the water supply finally resumed.For a resort charging its guests for a premium stay, having a guest stuck in a washroom at midnight because there is no water and no staff available to assist is simply unacceptable.2. Poorly maintained gardenThe garden area was also poorly maintained. There were spider webs/spider nets at several places, making it difficult and unpleasant to even walk around the property.3. Horrible food experienceWe ordered dinner on both days.On the first day, we don’t know what kind of oil was used, but after having the food, several of us experienced stomach discomfort.On the second day, the food was served undercooked. When we complained, instead of simply addressing the issue professionally, the staff asked us to put the food into a bowl and took it away for approximately 10 minutes.When it was returned, it was still not properly cooked.This was extremely disappointing, especially considering this is a resort where guests expect basic standards of food quality and hygiene.4. Basic housekeeping items were missingThere were no basic bathroom/housekeeping supplies such as shampoo, shower gel, towels, etc. We had to complain before someone was sent to provide them.These are basic amenities that should have been available in the room without guests having to repeatedly call the staff.5. Stained bedThere was also a visible stain on the bed, which further added to the feeling that the room had not been properly inspected and prepared before our arrival.Overall, the stay was extremely disappointing. The biggest issue was not just that things went wrong, but that basic services and staff availability were lacking when we actually needed help.A resort can have occasional problems, but guests should not have to deal with no water at midnight, an unavailable manager, missing basic amenities, poorly maintained premises, undercooked food, and stained bedding during the same stay.I would not recommend this property to families based on my experience. The management seriously needs to improve basic maintenance, housekeeping, food quality, and most importantly, guest support and staff availability.

ixigoer •

Couple • India • Sep 2026

Grenville Firest Resort offers a blend of luxury, tranquility, and attentive service, making it a perfect getaway from daily routines. Our group of eight seniors stayed for three nights and four days. The rooms were tidy and clean, the lawns well-kept, and the table tennis court/glass room was impressive. The dining experience was excellent, with delicious food prepared by the chef and wonderful staff, especially Krishna, Saroj, and Tarun. The food was flavorful and delightful. Overall, our stay was unforgettable.

Excellent place to spend 3 to 4 days. Nice rooms, Very good staff , great hospitality , quick service, green surrounding peace and calm

ixigoer •

Group • India • Sep 2026

Excellent

Anupam kr Singh •

Group • India • Sep 2026

Our entire group enjoyed a fantastic stay at the Resort. The property is large, lush, and open, offering great food and facilities. The hospitality team, particularly Sh Krishna, Sh Saroj, and Sh Tarun, were very kind, modest, and quick to meet our needs. The Chef served us delicious meals, and the breakfast was equally impressive. I highly suggest spending at least 3 to 4 days here. Overall, the experience was excellent in every aspect.