Glenville forest resort & spa

1/5 — Extremely disappointing experienceI stayed at Glenville Forest Resort & Spa, Dehradun with my family, expecting a comfortable and pleasant stay. Unfortunately, the experience was horrible and far below what one would expect from a resort of this category.1. Intermittent water supply — extremely frustrating and unacceptableThe water supply in the washroom would stop intermittently. Almost every time we used the washroom, the water would suddenly stop, after which we had to call the manager, Krishna Kumar. Somehow, after around 5 minutes, the water would resume.The worst incident happened at around 11:30 PM at night. I was in the washroom when the water supply stopped completely. I tried contacting the manager, but his phone was switched off. My wife had to search the entire resort late at night looking for someone who could help, but she couldn’t find a single staff member available.I was literally stuck in the washroom for around an hour.Eventually, my wife went all the way to the main gate and approached the security guard. The security guard called someone, apparently switched something on, and the water supply finally resumed.For a resort charging its guests for a premium stay, having a guest stuck in a washroom at midnight because there is no water and no staff available to assist is simply unacceptable.2. Poorly maintained gardenThe garden area was also poorly maintained. There were spider webs/spider nets at several places, making it difficult and unpleasant to even walk around the property.3. Horrible food experienceWe ordered dinner on both days.On the first day, we don’t know what kind of oil was used, but after having the food, several of us experienced stomach discomfort.On the second day, the food was served undercooked. When we complained, instead of simply addressing the issue professionally, the staff asked us to put the food into a bowl and took it away for approximately 10 minutes.When it was returned, it was still not properly cooked.This was extremely disappointing, especially considering this is a resort where guests expect basic standards of food quality and hygiene.4. Basic housekeeping items were missingThere were no basic bathroom/housekeeping supplies such as shampoo, shower gel, towels, etc. We had to complain before someone was sent to provide them.These are basic amenities that should have been available in the room without guests having to repeatedly call the staff.5. Stained bedThere was also a visible stain on the bed, which further added to the feeling that the room had not been properly inspected and prepared before our arrival.Overall, the stay was extremely disappointing. The biggest issue was not just that things went wrong, but that basic services and staff availability were lacking when we actually needed help.A resort can have occasional problems, but guests should not have to deal with no water at midnight, an unavailable manager, missing basic amenities, poorly maintained premises, undercooked food, and stained bedding during the same stay.I would not recommend this property to families based on my experience. The management seriously needs to improve basic maintenance, housekeeping, food quality, and most importantly, guest support and staff availability.

Couple • India • Sep 2026

Excellent place to spend 3 to 4 days. Nice rooms, Very good staff , great hospitality , quick service, green surrounding peace and calm

Group • India • Sep 2026

Excellent

Anupam kr Singh •

Group • India • Sep 2026

U can get better option in this price range

Couple • India • Sep 2026

It was our golden period when we stayed here for the relaxation trip.Above all the staff is so so polite and humble. Specially Krishna ji .I travel a lot but never seen a gentleman like him.He was available at one call.He is among of the reason why I liked this property as he was available for service anytime.I am seeing him as future Manager.And if I talk about property its is so beautiful, well maintained and has a huge swimming pool.And the taste of food is like Delhi.Buffet is also very yummy.Well satisfied.

Family • India • Aug 2026