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Hotel CLOUD 9

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Bypass Rd, Thankalam, Kothamangalam, Kerala 686666, 686691

2+ Photos

Excellent Service

Staff are welcoming and provide prompt, excellent service throughout the stay.

Value for Money

Offers reasonable rates for a pleasant family experience.

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Reception services featuring luggage storage are available to cater to your requirements.

Popular Facilities

CCTV in common areas

CCTV in common areas

Luggage Storage

Luggage Storage

Elevator access

Elevator access

Elevator access

Elevator access

Deluxe
Recommended Deal

Deluxe

Free Cancellation

Complimentary Wifi

Book with ₹0

₹2,223

+ ₹325 taxes and fees, per night, per room

7.1

Very Good

•

99 reviews

75% positive reviews in last few days

Guest as saying

For a Four Star Hotel, I found it quite lacking. The air conditioning unit is weak and does not cool the room without having the ceiling fan on at the same time. The location is on a busy noisy road. The room was okay but very limited wardrobe space for hanging clothes. no drawers. The Safe did not work. The Wifi kept cutting out so communication was difficult. There was no hairdryer in the room. The bottled water was not supplied automatically - you had to find someone and ask. The tea cups were very small - a large mug would be preferable for morning coffee. No gym or spa facilities. Chairs in room and lobby were not comfortable. Not all Reception staff spoke good English so sometimes you would be totally ignored. All in all, not up to the standard of a four star hotel.

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Solo Traveller • United Kingdom • Sep 2026

Service was nice and the security was reliable.

alwin •

Solo Traveller • Sep 2026

A great spot to enjoy a coffee.

rahul sapike •

Solo Traveller • Sep 2026

Explore the Area

Bypass Rd, Thankalam, Kothamangalam, Kerala 686666, 686691

Around the property

    Vincentian Ashram Ramalloor

    1.73 km

    Ksrtc Bus Station

    1.83 km

    Cochin International Airport

    26.01 km

    Coimbatore International Airport

    116.94 km

    Calicut International Airport

    139.72 km

    Madurai Airport

    163.62 km

    Trivandrum International Airport

    179.18 km

    Tuticorin Airport

    215.06 km

    Salem Airport

    247.93 km

7.1

Very Good

99 Users

Guest Impressions

spotlight icon

Guests appreciate the family-friendly amenities and activities available.

70% of users were happy with the location near the highway.

Staff are praised for their good service and event coordination.

Cleanliness

8.8

High standards of cleanliness maintained throughout the hotel.

Location

8.4

Prime location with easy access to attractions.

Room Comfort

8.4

Well-furnished rooms with modern amenities for relaxation.

Value for Money

8.1

Competitive pricing for quality services and amenities.

Food

7.7

Diverse menu options catering to various tastes.

Staff

7.7

Friendly and cooperative staff ensuring excellent service.

Total Reviews

All Reviews (10)
Solo Traveller (7)
Family (3)

Cloud9 Review

6.0

For a Four Star Hotel, I found it quite lacking. The air conditioning unit is weak and does not cool the room without having the ceiling fan on at the same time. The location is on a busy noisy road. The room was okay but very limited wardrobe space for hanging clothes. no drawers. The Safe did not work. The Wifi kept cutting out so communication was difficult. There was no hairdryer in the room. The bottled water was not supplied automatically - you had to find someone and ask. The tea cups were very small - a large mug would be preferable for morning coffee. No gym or spa facilities. Chairs in room and lobby were not comfortable. Not all Reception staff spoke good English so sometimes you would be totally ignored. All in all, not up to the standard of a four star hotel.

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Solo Traveller • United Kingdom • Sep 2026

Positive Service Experience

10.0

Service was nice and the security was reliable.

alwin •

Solo Traveller • Sep 2026

Cozy Coffee Spot

10.0

A great spot to enjoy a coffee.

rahul sapike •

Solo Traveller • Sep 2026

Disappointing Dining Experience

2.0

Very poor food and service . Onam Sadhya absolutely unappetising!

abraham josey •

Solo Traveller • Aug 2026

Very good

7.6

A great place to recommend. I wish they improve the size and quality of the cot,/ bed. Rest all good 👍

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Family • India • Jul 2026

Hotel Facilities

amenity
Safety and security

CCTV in common areas

amenity
Services and conveniences

Luggage Storage

amenity
Accessibility

Elevator access

amenity
Other facilities

Elevator access

Hotel Policies

Check-in:

From: 12:00 PM

Check-out:

To: 12:00 PM

Property Policies

  • Guest must be over 18 years of age to check-in to this hotel.
  • As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  • The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  • Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  • Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  • There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  • All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  • Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance.
  • Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
  • Primary Guest should be 18+ years of age

Property Information

  • Any time check-in - true
  • Car parking slots - 50
  • Number of floors - 2
  • Number of rooms - 18

Frequently Asked Questions when booking Hotel CLOUD 9

What is the location of Hotel CLOUD 9?

Hotel CLOUD 9 is located at Bypass Rd, Thankalam, Kothamangalam, Kerala 686666, 686691.

What is the check-in and check-out time at Hotel CLOUD 9?

The standard check-in time at Hotel CLOUD 9 is 12:00 PM, and check-out is at 12:00 PM. Early check-in or late check-out may be available upon request, subject to availability and additional charges.

Can I modify my reservation?

Yes, you can modify your reservation by contacting our customer support or through your booking account. Please note that changes are subject to availability and may incur additional charges depending on the hotel's policy.

Is breakfast included in the room rate?

No, breakfast is not included in the room rate at Hotel CLOUD 9.

What identification is required at check-in?

All guests must present a valid government-approved photo ID at check-in.

What is the cancellation policy?

Free cancellation is available for bookings at Hotel CLOUD 9.
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