Hotel Kabani International

I have eaten at the Royal Flavours restaurant at Kabani several times, and each time Nandu has greeted us warmly and provided excellent assistance. He suggests the top dishes and consistently puts in extra effort. His dedication has consistently enhanced our experience here.

We often order in bulk from the Royal Flavours restaurant at Kabani International. Each time, Mr Nandu has been very helpful, polite, and professional, recommending the best dishes. His assistance is why we keep coming back to this place.

The rooms were excellent. However, the service and facilities were somewhat lacking because of ongoing renovation work while we stayed.

I enjoyed the stay. Very comfortable.

Haripriya Unni •

Solo Traveller • India • Jun 2026

Pathetic Customer Service & Rude Attitude ’ Disappointing ExperienceDate of Visit: 27-June-2026 (Lunch)Rating: 1/5As regular customers of Kabani International Hotel, my wife and I walked in today for lunch expecting the usual good hospitality. Unfortunately, what we experienced was a masterclass in rude attitude and pathetic customer service.The Good StartUpon entering, we received a warm welcome from one of the restaurant staff members who promptly served us hot drinking water. When we casually asked him if vegetarian meals were available, he honestly mentioned he wasn't entirely sure, went inside the kitchen to physically verify, and returned with a positive confirmation that yes, Veg Meals were available.The Complete DisrespectRight after, another staff member approached our table to take the order. When we told him we'd like to have the Veg Meals, he immediately shut us down, saying bluntly right to our faces: "No meals, only Biryani available."When I reminded him that his colleague had literally just checked with the kitchen and confirmed its availability, instead of cross-checking, he double-downed and insisted we order Biryani. He completely disregarded our choice as customers, trying to force-feed us what they wanted to clear out from the kitchen.Zero Management InterventionTo make matters worse, there was a well-dressed gentleman standing right next to the billing desk’clearly a supervisor, manager, or floor in-charge. He watched this entire interaction happen at our table and didn't even bother to step in, ask what the issue was, or try to resolve it. Absolute lack of leadership and basic restaurant managementA Note to the Management:If your goal is to push high-margin or leftover items like Biryani, do not do it by forcing your customers and denying them other menu options. Always remember that the customer is king, whether it is a small local eatery or a big hotel. A business thrives on its reputation, and today's small order shapes tomorrow's brand value.Extremely disappointed. We will definitely think twice before stepping back in here.