HOTEL SILVERKEY NEAR LIC BUILDING MAIN RD KHODA NEXT TO SHYAM OIL

My experience at SilverKey, Sector 62, Noida, was extremely disappointing and unacceptable. The condition of the room was very poor and raised serious concerns about safety and basic maintenance.Damaged walls: The wall plaster was peeling off.Damaged false ceiling: Pieces of the false ceiling were breaking off and falling down, which was a serious safety hazard.Non-functional charging points: None of the charging sockets worked properly, making it impossible to charge my mobile phone or laptop.Faulty main door lock: The main door lock was not working properly, making it unsafe to leave any personal belongings in the room.Unresponsive staff: No staff member was willing to listen to or address these issues. The lack of support and customer service made the experience even worse.A hotel should provide basic safety, cleanliness, working facilities, and responsive customer service. Unfortunately, this property failed on all these fronts.I booked this hotel through Agoda expecting a decent and safe place to stay, but the experience was completely unacceptable. I strongly urge Agoda to investigate this property and take appropriate action to prevent other customers from facing the same problems.I would not recommend this hotel to anyone. I also expect Agoda to take responsibility for the poor experience and provide an appropriate resolution or refund.

ixigoer •

Solo Traveller • India • Oct 2026

Worst experience ever... hotel room did not match with listed on ixigo booking app staff was so rudely they denied the room Booking asking for extra money very rude behaviour and the room they give very bad condition biryani spread all over the bed leaked room blanket smelling not proper...this photo I attached this is my checkin time photo when I enter first time

Mohd Ibran •

Group • India • Sep 2026

Avoid visiting, the staff are extremely rude.

Extremely disappointing stay. The room was in terrible shape, with tiny cockroaches roaming near the bed. The bathroom was filthy and unhygienic, and the air conditioning was broken. Despite multiple requests, I never received a towel. Essential amenities and services were completely lacking. When I raised these concerns, the staff did not fix the issues or offer a suitable alternative; instead, they just told me to leave and find another hotel. I cannot recommend this place. We were denied even the most basic cleanliness, hygiene, functioning AC, and decent customer service, which are the bare minimum any guest should expect, but this hotel failed to deliver.

If there was a way to give a negative rating, I would have done so for this hotel. At check-in, they asked for an additional fee; when I refused, they first denied me the room, then automatically checked me in and out right away. I tried to reach out to them but got no reply. In desperation, I paid the extra charge. When I got to the room, it had no AC, the bedsheets were dirty, and the bathroom was unclean and not working properly. I will never stay here again, even if it's free, and I won't book through OYO anymore.