Mango Suites Viera , Hyderabad

My experience at this hotel was extremely disappointing and far below what one would expect from a professional establishment.While the rooms initially seemed acceptable, the hotel upgraded my room without informing me. Unfortunately, the air conditioning in the upgraded room was not functioning. As a guest, I was expected to adjust and tolerate the situation for the entire day while waiting for the AC to be repaired. After waiting patiently for hours, I was later asked to shift to a lower-category room instead, which is highly unprofessional and inconvenient.What was even more frustrating was that the staff never informed me whether the AC had actually been repaired. Proper communication and transparency are basic expectations in the hospitality industry, and this was completely lacking.Additionally, the attitude of the reception staff and the General Manager was extremely discourteous. Also, their General.Manager sounds said to me on the religion that the technician is Muslim hence we can't do and he said my brother to take the refund and leave but once he requested the refund they all outrageously said we didn't said anything. Apart from this managerial saying you are my family but I can't be polite. That not a way how the professional talk or resolve the matter. Rather than assisting a paying guest with a genuine concern, their behavior made it feel as though my presence itself was an inconvenience to them.To make matters worse, the hotel had already collected the full payment in advance, and when I considered checking out due to the unresolved issue, they showed no willingness or courtesy to offer a refund.Overall, the experience was very unpleasant and unprofessional. I would strongly advise future guests to think twice before booking here. Personally, I will never choose to stay at this hotel again.

I recently booked a room for my daughter’s exams between 22/01/26 and 28/01/26. The booking process was done by mr. Mohammed Habeeb and the process was very quick and easy. The hotel is very near to Apollo hospital. The food was good. It was easy to get cabs and autos. The facilities were good. The staff were very courteous and efficient.