The Grand Leela Resort

Disappointing Experience – Terrible Service and Poor MaintenanceWe checked in around 4 PM and while the natural surroundings of the property were lovely, the overall stay was a massive disappointment and a waste of money.Room & Bathroom Issues: Basic maintenance was entirely missing. The shower lever was completely reversed (hot was cold, and vice versa), which wasted an hour of our morning. The jet spray was faulty, the bucket was filthy, hand wash was missing, and the toilet paper provided was soaking wet.Terrible Service & Communication: The room phone didn't work, forcing us to use our personal cell phones to contact the staff. There was no menu card in the room; we had to request it, and they eventually WhatsApped it to us.Breakfast & Check-out Nightmare: We booked a stay including breakfast, but the timings were never communicated. The staff only called us 15 minutes before closing. When we went to the restaurant, there was no buffet as expected—just a 45-minute wait for simple poha and bread-butter. To make matters worse, the moment we returned to our room, reception repeatedly hounded us to check out and even tried to demand extra charges for a late check-out.We didn't use the pool or bar, but the food we did try was mediocre and the drinks were overpriced. It was a stressful, frustrating experience at The Grand Leela Resort. I would never recommend this place to anyone.

Business traveler • India • Jun 2026

The location of the resort is good as it has a nice backdrop of hills. The room allotted was clean but there are few issues they need to sort. The Air conditioning was not good as the AC was small as compared to the room allotted. Also the intercom was not working so it was difficult to communicate with housekeeping/ room service.

Family with young children • India • Jun 2026

Best experience such great destination hotel & best view & etc....

Group • India • Jun 2026

Nice

Couple • India • Jun 2026

I recently stayed at this hotel. While the location is good, the overall experience was very disappointing.The room booked online turned out to be extremely small—more like a store room. Even though I checked in very late in the evening, the hotel charged a significantly higher amount for the upgrade, much above the original booking price, which felt unfair and opportunistic.Even the upgraded room lacked basic amenities. There was no refrigerator, the intercom was not working, and the shower was also not functional.The food taste was good; however, options were limited to buffet only, and overall service standards were far below expectations.The service throughout the stay was extremely poor, making the experience not worth the money spent. The hotel may only be worth considering during the rainy season for its view, but otherwise, it offers no value.I would not recommend this hotel to anyone. My overall rating would be 1 or max 2 out of 5.

Couple • India • May 2026