Via Anurag Residency

Hotel staff not co opretiv . It was very long from our destination. It shows that nearest

Dilip Bhanji •

Couple • India • Jun 2025

Room and facilities are worth the money. Staff response is poor.

Solo Traveller • India • May 2025

Review only cause of managers behaviour is good otherwise its not even worth to type 1 letter about hotel

Solo Traveller • India • Mar 2025

I cannot stress enough how appalling and fraudulent this establishment is. Allow me to recount the dreadful ordeal my girlfriend and I endured during what was supposed to be a brief, functional stay. Amidst a long journey, we found ourselves with a ten-hour layover before our next train. Seeking a modest place to freshen up and rest, we turned to Trivago and secured a seemingly reasonable booking via Agoda. What transpired next was nothing short of a harrowing scam. To begin with, the hotel’s location is absurdly inconvenient. No cab or rickshaw would take us there, forcing us to trudge 850 metres uphill with our luggage in tow. Upon arrival, we were met with a dimly lit, foul-smelling establishment, reeking of *cigarettes, weed, and stale vomit. The so-called hosts, though superficially polite, were visibly intoxicated—one was chewing tobacco mid-conversation, appearing unwashed and dishevelled.There is no lift, which is manageable, but the real nightmare began when we were shown to our room. The disparity between the online images and reality was staggering.* The room was dark, grimy, and utterly neglected. The geyser was non-functional, the air conditioner’s remote was missing batteries, and of the few light fixtures, only one was operational. There was no water for bathing, the shower was completely jammed, the basin was caked with filth, and the toilet seat was both broken and uncleaned. To my utter disgust, I found urine stains, cigarette butts, and discarded plastic cups in the washroom. Dust coated every surface, and to make matters worse, the in-room telephone was out of order, rendering any request for assistance impossible without physically descending to reception. Upon arriving at the reception, I was greeted with an even more disturbing sight. Two men had just booked a room for a heavily intoxicated woman, and the receptionist handed over the keys with a knowing smile. The entire atmosphere of the hotel exuded an air of suspicion and sleaze, making my discomfort escalate into outright alarm. I lodged a complaint regarding the unhygienic, deplorable state of the room, only to be met with an outright lie—the receptionist claimed that all rooms were occupied. This was patently false, as we had seen no other guests apart from those two men and the unconscious woman. Realising the gravity of the situation, I immediately decided to check out.Returning to the room, I was met with yet another horror—the electricity had been cut, and my girlfriend stood frozen in revulsion. The bed was sullied with questionable stains—cigarette burns, food remnants, and what was unmistakably bodily fluids. That was the final straw. We grabbed our luggage and vacated the premises within minutes.To add insult to injury, we were denied a refund on the baseless grounds that we had “occupied” the room for a few minutes. The sheer audacity of such deception left us seething with rage. Had it not been for the Executive Lounge at Guwahati Railway Station, where we salvaged the remainder of our waiting time, our experience would have been even more unbearable. I urge fellow travellers—avoid this establishment at all costs. This is not merely a case of poor service; it is a fraudulent operation preying on unsuspecting guests. Agoda and Trivago must take immediate action to de-list this disgrace of a so-called “hotel.”This wasn’t just an unpleasant experience—it was a nightmare.

Couple • India • Mar 2025

It was very dirty and no lift , toilet was stinky like public restrooms, cushions were filthy with fungus on it and white sheets were covered with hairs . I didn't get a refund because it was pre booked, had to find another place to stay from make my trip as ixigo was used to book this place and it didn't work well for me. Worst experience ever.

Sushmita Chettri •

Family • India • Mar 2025