Aura Airport Hotel

Very disappointing experience — not worth the moneyI had a very disappointing experience at Kent Baywatch Suites. I booked a lake-view room through Agoda, and although the room itself was the same room that accommodates up to two adults, I was charged an additional xxx for my partner because the booking showed one adult. What was especially frustrating was that the additional amount did not include breakfast.Because of a separate date mistake with another booking, I had already ended up paying for another night, so I was already spending a significant amount. In the end, I paid around xxx for a very short stay of only a few hours, which felt extremely unreasonable and another xxx for the date mistake The communication at the reception was also frustrating. I repeatedly asked if I could speak with a manager or if there was any way to resolve the situation, but I was simply told that nothing could be done. I also spent a long time trying to get help through the booking platform.Additionally, some of the amenities advertised with the room, including bathrobes, were not available.Mistakes can happen while making bookings, and I accept my responsibility for the date mistake. However, I expected better customer service, clearer communication about additional charges, and better attention to the amenities advertised.Overall, the experience was stressful and disappointing, and I personally don’t feel the amount I paid was justified by the service or facilities provided. I hope the management takes this feedback seriously and improves its customer service and transparency regarding room occupancy and additional charges.

ixigoer •

Couple • India • Oct 2026

Our stay was pleasant.

ixigoer •

Family • India • Oct 2026

Near the airport. Short distance to the metro station. Availed airport drop off and late check out for additional charge. Recommended. 👍🏻

ixigoer •

Solo Traveller • India • Sep 2026

Very disappointing experience. The hotel was not up to basic standards. There wasn’t even soap provided in the bathroom, which is a basic necessity for any hotel stay. The overall cleanliness, service, and attention to basic guest needs were extremely disappointing. I would not recommend this hotel and expected much better for the price.

ixigoer •

Couple • United States • Sep 2026

I reserved my stay for 5 days, and the room along with the bathroom was very clean and tidy. The service was acceptable. Even though I stayed for 5 days, when I requested a water refill, they told me I had to buy a bottle of water because they don't provide refills. Initially, they gave me filtered water. This place is good if you're staying just for a day. However, there were occasional drilling noises which were somewhat annoying. The WiFi was average; they offer 3 networks, but the speed isn't very fast, though it's manageable.