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Central Hill Resort - The Mall Road

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Down The Mall Road, Opp. Super Market, 31-A, National Highway., 737101

Banquet hallExterior view
26+ Photos

Prime Location

MG Marg and the main market are reachable within a short walk.

Lavish Breakfast

Very good breakfast supports convenient early-morning meals at the property.

Friendly Staff

Helpful, polite, welcoming, and supportive staff provide pleasant hospitality.

Central Hill Resort - The Mall Road provides flawless service and all the necessary facilities for visitors.Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure.Services offered by taxi and car hire at the hotel ensure effortless exploration of Gangtok. Effortlessly plan your daily activities and travel requirements with concierge service and luggage storage provided by the front desk services. Securing top-notch tickets and reserving prime dining spots become effortless through assistance from the hotel's tours. Repeatedly enjoy your best-loved attire with the aid of the laundry service available at Central Hill Resort - The Mall Road. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. In limited designated zones, smoking is exclusively permitted.Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort.For an elevated experience at hotel, select rooms are equipped with blackout curtains to improve your stay.At Central Hill Resort - The Mall Road, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace.For certain chosen rooms, guests can enjoy in-room amusement like daily newspaper, television and cable TV as a part of their stay.Rest assured that your hydration needs will be met, as some guestrooms are equipped with bottled water and a coffee or tea maker.Maintain your cleanliness and feel revitalized using toiletries available in select guest restrooms.Chosen accommodation prices might include entry to the executive lounge, offering premium services amid an ambiance of refined extravagance. Each morning at Central Hill Resort - The Mall Road, a scrumptious, homemade breakfast kick-starts the day.During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience.Concerned about your dining preferences? Fret not! Central Hill Resort - The Mall Road offers an array of culinary choices, featuring kosher and halal alternatives.

Popular Facilities

Buffet Breakfast

Buffet Breakfast

24*7 Room Service

24*7 Room Service

Terrace

Terrace

Safe Dining Space

Safe Dining Space

In-Room Breakfast

In-Room Breakfast

Daily housekeeping

Daily housekeeping

Super Deluxe Room
Recommended Deal

Super Deluxe Room

Non-refundable

Free WiFi

Drinking water

₹1,095

+ ₹161 taxes and fees, per night, per room

6.2

Good

•

1926 reviews

Unhygienic rooms, poor cleaning and faulty locks

Guest as saying

overall not good

Flag

ixigoer •

Couple • India • Oct 2026

I not reference any one

Flag

ixigoer •

Couple • India • Oct 2026

Very old room with stains on bed sheet

Flag

ixigoer •

Couple • India • Oct 2026

Explore the Area

Down The Mall Road, Opp. Super Market, 31-A, National Highway., 737101

Around the property

    Namgyal Institute of Tibetology

    0.53 km

    Lal Bazar

    0.07 km

    Royal Palace

    0.53 km

    Thakurbari Temple

    0.18 km

    Enchey Gompa Monastery

    0.12 km

    Handicraft Emporium

    0.49 km

    MG Marg Market

    0.17 km

    Golden Tips Tea Shop

    0.24 km

    Do Drul Chorten Stupa

    0.12 km

    Urban Family Welfare Center

    0.42 km

6.2

Good

1k+ Users

Guest Impressions

spotlight icon

Location places the hotel near MG Marg, Lal Bazaar, and other central markets.

Cleanliness ranges from well-kept rooms to stained linens, odors, and inadequate housekeeping.

Rooms are often old, with recurring maintenance problems affecting comfort and usability.

Location

8.8

The hotel is conveniently near MG Marg, markets, and accessible transport.

Food

8.0

Breakfast and restaurant food receive positive feedback, though one meal had a serious complaint.

Staff

5.7

Staff experiences range from helpful and courteous to rude, unresponsive, or poorly managed.

Value for Money

5.2

Budget pricing is attractive, but poor maintenance and inconsistent service undermine value.

Room Comfort

4.5

Rooms are often old, poorly maintained, uncomfortable, and affected by broken facilities.

Cleanliness

4.4

Cleanliness is highly inconsistent, with repeated reports of dirt, stains, insects, and unhygienic rooms.

Total Reviews

All Reviews (10)
Couple (5)
Group (1)
Solo Traveller (4)

Food is horrible

2.0

overall not good

Flag

ixigoer •

Couple • India • Oct 2026

Bad service

2.0

I not reference any one

Flag

ixigoer •

Couple • India • Oct 2026

Room quality low

6.8

Very old room with stains on bed sheet

Flag

ixigoer •

Couple • India • Oct 2026

Old hotel but good location

9.2

Very near to mg marg. Rooms are a bit old but clean and restaurant in ground floor for early morning food grab

Flag

ixigoer •

Group • India • Oct 2026

worst Room cleanliness & food

3.2

I stayed there for a night i was allocated room number ***, room was full of Cobwebs and spill & spit marks on the walls which is not taken care of. I ordered egg fried rice from the hotel itself, i was charged 200rupees for that, it was with cockroach in it. staff are good but are drunk and do not understand instructions or suggestions given. I was told the amount for food charged would be refunded however it was not done, person in reception gave his number to msg him later but no reply when enquired.

Flag

ixigoer •

Couple • India • Sep 2026

Hotel Facilities

amenity
Access

24*7 Front Desk

Non-smoking rooms

Private Check-in/out

Smoking allowed

amenity
Safety and security

24*7 Security

CCTV in common areas

Fire extinguisher

Safety/security feature

amenity
Room amenities

Daily housekeeping

Alarm clock

Bedside socket

Blackout curtains

Cupboard

Dustbins

Electric Blanket

Fan

First Aid kit

Free drinking water

Hand sanitiser

Ironing facilities

Linens

Marbled/tiled floor

Mirror

Shelf for clothes

Sleep comfort products

Soundproofing

Staircase access

Study table

Tea/Coffee maker

Telephone

Wake-up call

Window

Wooden floor

amenity
Bathroom

Private bathroom

Shower

Toiletries

Towels

amenity
Family and kids

Family room

Kids' meal

amenity
Transfers and transport

Free car parking

Airport transfer

Car rental service

Shuttle service

Taxi/Cab service

amenity
Internet access

Internet services

amenity
Kitchen

Tea/Coffee maker

amenity
Food and drinks

Buffet Breakfast

24*7 Room Service

In-Room Breakfast

Water Bottles

amenity
Activities and sports

Game room

Ticket Services

Tours

amenity
Services and conveniences

Terrace

Facilities for Differently-Abled Guests

Concierge

Free car parking

Luggage Storage

Laundry Service

Doorman

Dry-Cleaning

Food Delivery

Smoking Area

Photocopy/fax in business center

amenity
Accessibility

Elevator access

Wheelchair-accessible

amenity
Safety and cleanliness

Safe Dining Space

First Aid kit

Hand sanitiser

Anti-Viral Cleaning Items

Body Thermometer

Cashless Payment Service

Common Area Disinfection (Daily)

Doctor/Nurse on Call

Free Face Masks

Hot water linen and laundry washing

Individually-wrapped food options

Mask-wearing staff

No Shared Stationery

Physical Distancing of at least 1 metre

Protective Screens in Common Areas

Regular Sanitisation of Rooms

Regularly disinfected rooms

Room Sanitisation Opt-Out Available

Room Sealing after Sanitisation

Safety Protocol-trained staff

Sanitised kitchen and tableware

Sterilising Equipment

Temperature Check

amenity
Media and entertainment

Satellite channels

amenity
Other facilities

Elevator access

Newspaper

amenity
Languages spoken

English

Hindi

Nepali

Hotel Policies

Check-in:

From: 12:00 PM

Check-out:

To: 11:00 AM

Children and extra beds

  • All children are welcome.
Infant 0-3 year(s)
  • Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 4-5 year(s)
  • Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge.
Guests above 6 year(s)
  • Must use an extra bed which will incur an additional charge.
Other
  • Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Property Policies

  • Primary Guest should be 18+ years of age

Property Information

  • Distance from city center - 1.0 km
  • Travel time to airport (minutes) - 240
  • Year property opened - 2000
  • Number of floors - 4
  • Room voltage - 220
  • Number of rooms - 28
  • Airport transfer fee - 3000 INR
  • Most recent renovation - 2014
  • Number of restaurants - 1

Property Announcements

  • All the staffs are vaccinated.
    Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

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Frequently Asked Questions when booking Central Hill Resort - The Mall Road

What is the location of Central Hill Resort - The Mall Road?

Central Hill Resort - The Mall Road is located at Down The Mall Road, Opp. Super Market, 31-A, National Highway., 737101.

What is the check-in and check-out time at Central Hill Resort - The Mall Road?

The standard check-in time at Central Hill Resort - The Mall Road is 12:00 PM, and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability and additional charges.

Can I modify my reservation?

Yes, you can modify your reservation by contacting our customer support or through your booking account. Please note that changes are subject to availability and may incur additional charges depending on the hotel's policy.

Is breakfast included in the room rate?

No, breakfast is not included in the room rate at Central Hill Resort - The Mall Road.

What identification is required at check-in?

All guests must present a valid government-approved photo ID at check-in.

What is the cancellation policy?

Free cancellation is not available for bookings at Central Hill Resort - The Mall Road.

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