Cocobay Resort Kumarakom

Had a great stay overall with a perfect location, easy transport, and great value. The place was clean and well-kept with nice views, a lovely garden, and a comfy bed. The bathroom was spotless, and the friendly staff and good amenities made the whole trip easy and fun.

ixigoer •

Couple • India • Sep 2026

We arrived early at the place and tried calling several times before getting there, but no one answered. Upon arrival, we found out we needed to go by boat. The boatsman called and said we should head to the hotel immediately. The woman who answered the boatsman's call told him to pick us up. When we got there, the receptionist rudely asked why there were only two of us instead of three. I explained that I had tried contacting the venue a week earlier with no response, and Agoda had advised us to contact the venue directly or cancel for a full refund. She said nothing could be done since the booking was online and that we had to wait until 2 PM to check in. This information should have been given before we boarded the boat. Then she asked if we wanted food and said it would be charged, seeming like a way to make extra money. I asked for her name, but she refused to give it. I didn't want to name her out of decency, just wanted to know. When I asked for the manager, he said I was overcomplicating things, that the receptionist was bold, and we were overreacting. He also said only Agoda could help since we booked through them and that third-party bookings are cheaper. When I told him Agoda told us to contact the venue directly, he said that was wrong and accused us of lying. When I mentioned many reviews about rude staff, he said they don't check reviews and that this is how they run their hospitality business. We left upset because instead of relaxing, we encountered a place focused on making money. If we had been informed before boarding the boat or if the receptionist or manager had been polite, we would have stayed and accepted the extra cost. It seems they offer lower prices online but try to overcharge online customers. We've been trying to resolve this since 7:30 AM. If they answered calls or had a proper contact number, this could have been avoided. In short, only book directly with them; otherwise, they won't answer your calls. If connectivity is an issue, they should fix it, though strangely the boatsman had no problem calling.

Wonderful stay! The resort was stunning, spotless, and well kept. The team was friendly and the service excellent. We had a fantastic time and would surely return.

Stay was pleasant .

ixigoer •

Couple • India • Aug 2026

The experience was enjoyable. I spent wonderful moments with my family. The staff were polite and the maintenance was excellent. Special thanks to Anandu and Pavana for their constant kindness.