FabHotel DDHYANA The Wellness Centre and Resort - Nr. Miramar Beach

I booked this hotel with the given booking ID for check-in on June 20th and check-out on June 21st, 2026. I registered a complaint with customer care executive Eesha, who promised to update me soon, but I am still waiting for a response. This hotel is not safe for women at all, and both Goibibo and Fabhotels teams were very unresponsive. 1) There are major security and privacy issues: I was assigned room C5, where the bathroom windows were transparent, allowing people from the opposite building to look inside. Is this how guest privacy is respected? (photo attached) 2) I called Fabhotel helpline around 8 am requesting early check-in at 10:30 am (with charges), which was denied. I arrived at the hotel around 11:30 am for the 12 noon check-in but was made to wait at reception for over an hour and was finally checked in at 1:15 pm. Shouldn't I be compensated for this long wait? Why should the customer bear all the inconvenience and charges? 3) The room had no TV, which was included in my booking voucher. I raised this with reception, but they denied having a TV. (photo attached) 4) There was no intercom in the room, and I was expected to go down from the third floor to reception or restaurant for any requests or orders. Is this acceptable treatment from Goibibo/Fabhotel? (photo attached) 5) The room was infested with cockroaches. (photo attached) I don't understand how Goibibo/Fabhotel can accommodate guests in such a poor hotel when Goibibo's commitment sounds good. Is there any quality check, or is the intention just to cheat customers and take their hard-earned money? I raised this complaint while still at the property with Eesha, who promised to call back but never did, showing a lack of seriousness about customer concerns. (Recording of Eesha attached)

The hotel rooms have problems with rodents and cockroaches, making hygiene a serious concern. The staff behaves rudely, lacks competence, and is unhelpful. Unexpected costs, like additional fees for supposedly included breakfast, are added to the bill. Despite reporting these problems to the fabhotels booking agent and customer service, no refund was given, and instead, more charges were applied. Overall, it was a very bad experience.

The hotel refused my request for early check-in, and although my official check-in time was noon, I had to wait past 1pm to get my room. The receptionist seemed very unenergetic and showed no apology for the delay, acting as if it was a common occurrence. When I finally got the room at 1pm, it wasn't properly cleaned. Shouldn't there be some refund since we pay extra for early check-in? The fees should be fair to both sides. Also, the room had no TV, which they had already said upfront. There was no intercom either, making it hard to contact the restaurant or reception. Cockroaches were present in the room. Lastly, the bathroom had transparent glass that allowed visibility from another room's balcony, which is quite unsafe for women.

The rooms were spacious, but the lighting was dim and gave a creepy vibe at night. The bathroom was unclean, and there was only one towel provided for both rooms. They should improve cleanliness and update the lighting.

Early check-in was denied.