Goa Candolim

I was honestly quite disappointed with my stay at La Estoria. For a hotel associated with the Taj brand, I expected a much higher standard of service, cleanliness, and overall experience.The room was quite dated and, unfortunately, not maintained to the standard I would expect from a 5-star property. Basic toiletries were not provided in the room, and we had to repeatedly call the reception to get them. Even more surprising, there was no hair dryer available in the room, which is quite unexpected for a hotel of this category.The cleanliness was another concern. The fans in the room had a significant amount of dust, which was clearly visible and gave the impression that the room had not been thoroughly cleaned. The washroom door was also broken, adding to the overall lack of maintenance.The food selection was quite limited as well, and overall, the experience felt much below what I associate with the Taj name.I genuinely did not expect this from a hotel carrying the Taj brand. There is definitely room for improvement in terms of housekeeping, maintenance, amenities, food options, and overall service quality.

ixigoer •

Group • India • Oct 2026

Waste of money

ixigoer •

Family • India • Oct 2026

Not the best IHCL property, rooms look aged, maintenance not upto mark, service is hit or miss. Definitely not a 5 star stay.

ixigoer •

Family • India • Oct 2026

enjoys a brilliant location and sits within a charming property. What stood out most, however, was the team — from the foyer to the front office. Mr. Ayanal and both the ladies at the desk were exceptionally warm, helpful, and proactive. Housekeeping, F&B, and the breakfast staff were equally wonderful, delivering service with genuine enthusiasm.That said, the management — especially given this is an IHCL brand — needs to address certain aspects of the property. The room infrastructure, bed and bath linen quality, and a few facility‑level elements require strengthening. The staff are doing a fantastic job, but they need better support through upgraded infrastructure to match the standards guests expect from IHCL.Overall, the location is great and the team made the stay memorable, but the facilities should be improved to truly complement the excellence of the staff.

ixigoer •

Group • India • Oct 2026

l'd booked 2 Superior rooms through this platform. Check in took a while as rooms were not ready. Yes, upon arrival we requested to be on same floor as my cousins family. And staff assured that in 40 mins it'll be ready. After waiting for 1 hr, I came to follow up with front desk and it was still not ready. To avoid further waiting, I asked the staff to give me the room which is assigned to me on 4th floor. The room furniture was very worn out and doesn't looked new at all. The main door couldn't be locked and had to make 3-4 attempts to lock it. There were cobwebs on room number plate outside 437, 438. I tried to sleep and surprisingly the TV switched on by itself. Engg person Vinayak(if I remember correctly) came and fixed. After a while again, the TV again switched on by itself. I called front desk to speak to a Duty Manager and was assured that Engg will fix the issue. Engg came again and fixed and left. Next day, he came and changed the remote however I had already lost the interest to see anything on TV. I used TV in 438 to view IRD menus.I asked for 2 soft boiled eggs with club sandwich at night from IRD. Only got 1 boiled egg. We ordered A la carte and the dinner service was terribly slow at the night. A naan took 10-15 mins to arrive on the table. Next day I called for dental kit at front desk. It took 30 mins and 2 follow up calls for dental kit to be delivered. Laundry was given in the morning and it was informed that it'll be delivered same day in the evening. Until 8.30pm, was waiting in the room for Laundry delivery. After calling the front desk, they brought the laundry. Small things, but they affect the experience. The breakfast was decent with a fast paced service. Next day's dinner was also good with attention to service. Ayanal (if I remember the name correctly) at front desk took my check out. He was alert and apologetic after I shared a few instances about the feedback of my stay. Overall, I expected this hotel to be the same as other Seleqtions properties but it couldn't pass the benchmark. As a hotelier myself, I had to rethink if I have to stay here again. Service and attention to details are very concerning here.