Haveli Backwater Resorts

Stayed at Haveli for nine days and had such a lovely time. Everyone has been so welcoming, friendly and helpful and if I ever find myself back in Alleppey I’ll be sure to drop by. Shinose Mathew and all of the team at the restaurant were so accommodating and were always available for a wee chat in the morning and evenings which makes you feel at home. Thanks for the lovely time and especially for working during Onam, you have my complete gratitude for that.

Haveli Backwater Resorts, Alappuzha ’ ’’’’’ (4/5)Perfectly located 4-star resort offers easy access to backwater tours, shikara rides, and houseboat cruises. Designed in striking Rajasthani haveli architecture, it stands out with royal aesthetics amidst Kerala’s backwaters. Spacious rooms feature AC, flat-screen TV, free Wi-Fi, and modern bathrooms. Enjoy a refreshing outdoor pool, wellness spa (Essence), and multi-cuisine dining at Sarangi Restaurant’great breakfast spread! Staff are friendly, and parking + EV charging are free. Ideal for families, couples, and wellness travelers. While the food is decent, the real value lies in location and comfort. A solid pick for those wanting backwater access with hotel amenities. Not a traditional Kerala homestay but a modern, well-equipped resort in a prime spot. Highly recommended for convenience.#HaveliBackwaterResorts #AlappuzhaResorts #BackwaterKerala #AlleppeyHotels

We booked a stay at Haveli Hotels Allepy through Agoda for 19 June. After a tiring 12-hour journey from Chennai, we arrived at the hotel only to be told that we had to wait 2 more hours for our room to be ready.When we were finally shown the room, it had only a window A/C, which was not suitable because my husband has asthma. We immediately informed the hotel that we could not stay in that room and requested a cancellation. The hotel staff told us to process the cancellation through Agoda. We contacted Agoda right away, completed the cancellation request, left the hotel, and booked another hotel at our own expense.Today is 26 June, and we still have not received our refund from either Agoda or the hotel. The entire experience has been extremely stressful and disappointing.The Front Office Manager, Vishal, and the Reservation Agent, handled our case very poorly. There was no proper communication or support, and our cancelled booking is still unresolved. This is not the level of service anyone should expect from the hospitality industry.I would not recommend this hotel to anyone. Even a homestay would have provided a better experience. I hope both Agoda and the hotel resolve this issue as soon as possible and treat future guests with more professionalism.Location is good rather then the hotel ’? ,MD should also involve and give the Good Customer service

The hotel is situated in a prime location, and the rooms are quite spacious and comfortable. The food is excellent, and the staff provides good service, which were the highlights of our stay.However, the overall experience was affected by poor maintenance of amenities such as the swimming pool, spa center, and surrounding areas. The nearby water canal attracts mosquitoes, making it less pleasant to spend time outdoors.While the hotel has some strong positives, the management should focus more on maintaining the property and facilities. It's a decent option if you specifically want to stay in this location, but there are several other hotels nearby worth considering as well.

Absolutely loved my stay there! The food, service, quality and cleanliness of the rooms were impeccable. Would definitely recommend. Only one thing..would really appreciate it if there were calling bells for each room. Rest everything was perfect.